Director of Engineering (Intelligence)

At Simplify360, it's more than just work. Redefine the future of customer experiences. One conversation at a time.

Simplify360 is now a Nextiva company. Together, Nextiva and Simplify360 are changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

Job Duties:

• Collaborate on AI Product Vision: work with the leadership team to define success metrics and drive strategy initiatives and provide thought leadership. Partner with peers in Product Management to drive hypothesis with agile development practices.
• Resource Planning & Allocation: strategically plan and allocate resources within the team to meet both medium and long-term AI roadmap goals.
• Dependency Management: proactively address dependencies, ensuring that the team can deliver AI products on schedule.
• Lead AI Engineering Teams: organize and guide the engineering team to align with AI product and technical roadmaps, ensuring timely delivery of high-value solutions.
• Technical Leadership: dig into technical details while managing the bigger picture of product delivery. Drive an engineering rhythm so that the team operates at a high level, knowledge is shared appropriately, and smooth execution is facilitated.
• Optimize Team Performance: continuously improve team processes and workflows to enhance efficiency and software delivery quality. Spend a part of your time being hands on with the architecture and code your team builds and ensure the right quality.
• Foster Growth & Knowledge Sharing: act as an active and dedicated coach, model our company values for the team, while creating an inclusive, fun, and supportive environment where every employee can be and do their best.
• Exemplify: be a keen representative of the Nextiva culture and leadership principles:  embrace challenges, persist in the face of adversity, see failures as essential to learning, find lessons and inspiration in the success of others.

Must-have Requirements and Qualifications:

• Education: Master’s degree in Applied Mathematics, Computer Science, or a related field
• Experience:
  • At least 10 years of experience in software engineering, specifically in AI/ML
  • Proficiency in VoIP communications
  • Expertise in Artificial Intelligence (AI) and Natural Language Processing (NLP) with a strong mathematical foundation
  • Proven experience leading teams to meet AI product and technical roadmaps, ensuring high-value delivery
  • Demonstrated ability to plan and allocate resources to meet medium and long-term AI roadmap goals
  • Strong background in end-to-end product development management
  • Experience evaluating and implementing various algorithmic approaches to solve specific product use cases
  • Proven ability to build solutions in compliance with market regulations
• Leadership & Management:
  • Highly technical with strong people management skills
  • Subject matter expert in a specific product domain
  • Experience leading teams to successfully deliver multiple projects with increasing dependencies in ambiguous or high-impact areas
  • Ability to collaborate across functions, driving engineering initiatives and making an organizational impact
  • Strong capability in technical design leadership
  • Experience measuring team impact, setting clear goals and expectations
  • Effective collaboration with cross-functional partners and stakeholders to achieve optimal outcomes
  • Ability to partner with leadership to influence organizational design, contribution, and prioritization strategies

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Simplify360 India Private Limited (a Nextiva Group Company)