Site Reliability Engineer I

At Simplify360, it's more than just work. Redefine the future of customer experiences. One conversation at a time.

Simplify360 is now a Nextiva company. Together, Nextiva and Simplify360 are changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

We are looking for a Site Reliability Engineer to enhance, support, and troubleshoot our SaaS platform. We’re looking for someone with a wide breadth of knowledge, experience, and interest in a range of technology domains. The skillset is typically somewhere between a web developer and system administrator, a bit of a generalist with the ability to dig deep when necessary. We deal with many different technologies; a desire to learn and a hunger to work on challenging projects is a must.

Key Responsibilities

• Triage, troubleshoot, and fix production problems in every layer of the stack
• Design, develop, improve, and tune logging, monitoring, and alerting
• Identify manual work, document the fix in the form of a runbook, then automate it away
• Write software to improve reliability and recoverability of production systems
• Perform and automate system administration tasks
• Participate in on-call rotation supporting production systems

Qualifications

• Bachelors degree in Computer Science or related field, or equivalent work experience

Competencies

• 0-2 years of software development experience
• 0-2 years of Linux system administration experience
• 0-2 years of performance engineering experience
• Experience working with RESTful APIs
• Experience troubleshooting complex systems
• Experience working with source control
• Familiarity  with containerization and container orchestration
• Familiarity with front-end technologies
• Familiarity with application performance monitoring
• Familiarity with relational databases and SQL
• Familiarity with microservice environments and distributed systems
• Ability to clearly communicate technical concepts
• Working knowledge of general SRE concepts and DevOps principles

Nice to have

• Datadog 
• Opsgenie
• Atlassian Suite (Jira, Confluence, BitBucket) 
• Java/Spring
• Python
• Javascript/React
• SQL
• Ansible
• Jenkins
• Tomcat
• Git
• Redis
• RabbitMQ
• Splunk/Kibana
• Terraform

Typical Office Environment: Requires extensive sitting with periodic standing and walking. May be required to lift up to 35 pounds unassisted. May be required to lift over 35 pounds using an assistive device and/or team lift. Requires significant use of a personal computer, phone, and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Needs the ability to communicate effectively through reading, writing, and speaking in person or on the telephone.

#LI-RA1  #LI-Hybrid

Simplify360 India Private Limited (a Nextiva Group Company)