Senior Technical Writer

At Simplify360, it's more than just work. Redefine the future of customer experiences. One conversation at a time.

Simplify360 is now a Nextiva company. Together, Nextiva and Simplify360 are changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

The Technical Writer will play a key role in our Product Documentation team. The role will work cross-functionally with key stakeholders in Product, Technology, Marketing, Sales, and Training and will be responsible for creating and maintaining high-quality technical documentation for various products and services for both internal and external users.

Key Responsibilities: 

• Balance closing the existing product documentation gaps with keeping current on new documentation needs.  
• Measure the engagement of the documentation and determine where to invest to improve metrics. 
• Coordinate cross-functionally and align day-to-day priorities with Product delivery and Product strategy.  Collaborate with internal teams, including product managers, developers, and operational teams, to translate technical concepts into user-friendly content. 
• Participate in Product Manager and Design reviews to ensure documentation reflects features releasing/ released. 
• Work with other Technical Writers to refine and develop systems and procedures to enhance the productivity of our Technical Writer team and scale their impact.  Develop and enforce technical documentation standards, ensuring clarity, consistency, and adherence to best practices. 
• Stay up-to-date with emerging technologies, tools, and platforms in the areas of architecture, transaction processing, and telephony systems to continuously improve documentation quality. 
• Include in documentation: applicable screenshots with labels and deep descriptions, logical flow diagrams, decisioning algorithms, rule engines, and their integration with business processes. 
• Provide use cases to illustrate the purpose of features, their benefit to the user and how to implement. 
• Produce well-written release notes on new features calling out interdependencies and replacement of previous capabilities. 
• Produce benchmarking data describing the capacities of features and platform overall.  
• Regardless of management and reporting this individual will be integral to the Product & Technology team and part of the overall software development lifecycle. 

Requirements 

• Bachelor’s degree in Technical Writing, Computer Science, related field, or equivalent work experience 
• 5-7 years of experience in technical writing in a software development environment
• Technical domain expertise, Contact Center, Customer Experience, Telephony Systems: Experience creating and maintaining technical content related to telephony infrastructure, including call flow, routing, VoIP protocols, bot driven chat, social media
• Strong written and spoken communication skills
• Expertise working closely with engineering and product teams as well as all company departments to produce and maintain a robust set of Product documents
• Deep understanding of products, product development lifecycle and release management methods

Total Rewards

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

• Medical 🩺 – Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.
• Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.
  • Coverage Type - Employee Only
  • Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000
  • Free Cover Limit - 1.5 Crore
• Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
• Financial Security💰 - Provident Fund & Gratuity
• Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives
• Growth 🌱 - Access to ongoing learning and development opportunities and career advancement

At Simplify360 (A Nextiva Company), we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

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Simplify360 India Private Limited (a Nextiva Group Company)