Site Reliability Engineer I

At Simplify360, it's more than just work. Redefine the future of customer experiences. One conversation at a time.

Simplify360 is now a Nextiva company. Together, Nextiva and Simplify360 are changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

We are looking for a Site Reliability Engineer to enhance, support, and troubleshoot our SaaS platform. We’re looking for someone with a wide breadth of knowledge, experience, and interest in a range of technology domains. The skillset is typically somewhere between a web developer and system administrator, a bit of a generalist with the ability to dig deep when necessary. We deal with many different technologies; a desire to learn and a hunger to work on challenging projects is a must.

Key Responsibilities

• Triage, troubleshoot, and fix production problems in every layer of the stack
• Design, develop, improve, and tune logging, monitoring, and alerting
• Identify manual work, document the fix in the form of a runbook, then automate it away
• Write software to improve reliability and recoverability of production systems
• Perform and automate system administration tasks
• Participate in on-call rotation supporting production systems

Qualifications

• Bachelors degree in Computer Science or related field, or equivalent work experience

Competencies

• 0-2 years of software development experience
• 0-2 years of Linux system administration experience
• 0-2 years of performance engineering experience
• Experience working with RESTful APIs
• Experience troubleshooting complex systems
• Experience working with source control
• Familiarity  with containerization and container orchestration
• Familiarity with front-end technologies
• Familiarity with application performance monitoring
• Familiarity with relational databases and SQL
• Familiarity with microservice environments and distributed systems
• Ability to clearly communicate technical concepts
• Working knowledge of general SRE concepts and DevOps principles

Nice to have

• Datadog 
• Opsgenie
• Atlassian Suite (Jira, Confluence, BitBucket) 
• Java/Spring
• Python
• JavaScript/React
• SQL
• Ansible
• Jenkins
• Tomcat
• Git
• Redis
• RabbitMQ
• Splunk/Kibana
• Terraform

Typical Office Environment: Requires extensive sitting with periodic standing and walking. May be required to lift up to 35 pounds unassisted. May be required to lift over 35 pounds using an assistive device and/or team lift. Requires significant use of a personal computer, phone, and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Needs the ability to communicate effectively through reading, writing, and speaking in person or on the telephone.

Total Rewards

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

• Medical 🩺 – Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.
• Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.
  • Coverage Type - Employee Only
  • Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000
  • Free Cover Limit - 1.5 Crore
• Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
• Financial Security💰 - Provident Fund & Gratuity
• Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives
• Growth 🌱 - Access to ongoing learning and development opportunities and career advancement

At Simplify360 (A Nextiva Company), we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

#LI-RA1 #LI-Hybrid

Simplify360 India Private Limited (a Nextiva Group Company)