ServiceNow

SimplifyNext is one of ASEAN’s most innovative Automation and AI consultancies, empowering organisations to scale automation, integrate Generative and Agentic AI, and deliver next-generation digital platforms. Our team blends strategy, technology, and design to transform how businesses work.

We are the highest-tier (Diamond) and largest UiPath Partner in Singapore, consistently recognised with Global and Asia Pacific Partner of the Year Awards for three consecutive years. SimplifyNext is also a Fast Track Agentic AI Partner, and our team includes UiPath Global MVPs and Hackathon Champions driving innovation across complex automation programmes.

We invest heavily in our people through a structured training and enablement programme that accelerates UiPath Developers and Architects into next-generation roles, expanding beyond traditional RPA into Agentic AI, Intelligent Automation, and integrated digital ecosystems.

SimplifyNext is pioneering the next generation of AI-powered ServiceNow solutions. Our leadership team established the first and largest ServiceNow practice in 2012, and today we're at the forefront of ServiceNow's evolution from a workflow automation platform into an AI-first enterprise solution. Operating across Singapore, Thailand, and Malaysia, we partner with top enterprises and public sector clients to deliver transformative business solutions.

We're seeking forward-thinking ServiceNow professionals to join our innovative team as we shape the future of AI-powered ServiceNow implementations. This isn't just another ServiceNow role—it's an opportunity to work at the intersection of ServiceNow, Generative AI, Agentic AI, and hyperautomation to create enterprise-wide solutions that revolutionize how businesses operate.

The position will be tailored to match your experience level and expertise within the ServiceNow ecosystem, with clear pathways for growth from developer to consultant to architect roles.

Key Responsibilities

Responsibilities will be adjusted based on experience level and expertise

• Participate in designing and implementing advanced ServiceNow solutions that integrate with Gen AI, Agentic AI, and hyperautomation technologies
• Configure and customize core ServiceNow modules while incorporating AI-powered capabilities
• Develop AI-enhanced workflows, virtual agents, and predictive systems that elevate traditional ServiceNow implementations
• Collaborate on end-to-end business transformation projects, not just technical implementations
• Work alongside a holistic team of business process consultants, UI/UX designers, AI experts, and architects
• Contribute to creating AI-powered ITSM, Virtual Agents, and predictive workflows
• Stay at the cutting edge of ServiceNow's newest features and AI integration capabilities
• Participate in knowledge sharing and mentoring as part of our collaborative team environment

Qualifications

Required

• Experience working with ServiceNow platforms (level of experience will determine role seniority)
• ServiceNow certification or willingness to obtain certification (fully sponsored by SimplifyNext)
• Understanding of ITIL framework and IT service management processes
• Knowledge of JavaScript, HTML, and web services (depth required varies by seniority)
• Analytical mindset with a passion for innovation and emerging technologies
• Strong communication skills to bridge technical implementation with business transformation
• Interest in AI and automation technologies and their application within ServiceNow

Preferred

• Experience with or interest in AI integrations with ServiceNow
• Multiple ServiceNow certifications or specializations
• Experience with multiple ServiceNow modules and enterprise applications
• Background in business process transformation, not just technical implementation
• Understanding of Gen AI, Agentic AI, or hyperautomation concepts
• Project leadership or consulting experience