Senior Business Analyst

SimplifyNext is one of ASEAN’s most innovative Automation and AI consultancies, empowering organisations to scale automation, integrate Generative and Agentic AI, and deliver next-generation digital platforms. Our team blends strategy, technology, and design to transform how businesses work.

Our portfolio spans ASEAN and global clients across multiple industries, where we’ve successfully driven large-scale automation programmes, next-gen application modernisation, and enterprise AI initiatives. Recognized as one of Singapore’s 100 Fastest Growing Companies 2024 (Straits Times & Statista) and High-Growth Companies Asia-Pacific 2024 (Financial Times & Statista), we are proud of our track record in building transformation journeys that last.

We partner with leading platforms and ecosystems including ServiceNow, UiPath, OutSystems, Salesforce, Microsoft, AWS, and more — and continue to invest in Centres of Excellence, enablement programs, and Citizen Developer initiatives to accelerate innovation and deliver high-impact digital experiences.

We specialize in transforming businesses through AI, Automation and SaaS application platforms. That means we don’t just advise – we design and implement end-to-end solutions that redefine how work gets done. Our focus is not limited to any single industry or function; we’ve delivered projects for public sector agencies, banks, healthcare, universities and leading enterprises alike, gaining invaluable insights into what works (and what doesn’t) across different environments.

Currently, we concentrate on three leading SaaS platforms to drive digital change – ServiceNow, OutSystems, Power Platform – seamlessly integrating them with emerging technologies like Generative AI to maximize impact. (And this is just the beginning: as new platforms rise, we expand our expertise so you’re always at the forefront.) Whether it’s scaling enterprise service management, customer service transformation, HR transformation, building custom low-code apps, or automating processes with RPA, we help clients achieve results beyond IT and into core business operations. Our projects span from strategy and design through to full implementation and even operational support, ensuring the brilliant ideas we propose are actually brought to life and adopted.

Your Role at SimplifyNext

As a Senior Business Analyst, you will play a client-facing consulting role driving business transformation on SaaS and digital platforms. You will:

• Lead discovery workshops to identify pain points, map user journeys, and define transformation opportunities.
• Shape requirements into clear Agile user stories and product backlogs, working closely with Product Owners, Architects, and Developers.
• Leverage Generative AI and automation to reimagine processes, accelerate delivery, and create smarter digital workflows.
• Drive projects through the full lifecycle: Discovery, Design, Build, Test, Implementation, and Adoption.
• Act as the bridge between business and technology, ensuring solutions deliver measurable business value.
• Contribute to business process re-engineering and operating model redesign as part of SaaS- and AI-enabled transformations.

What We’re Looking For

• 4–8+ years of Business Analyst / Consulting experience in SaaS or enterprise application transformations (Salesforce, Workday, SuccessFactors, ServiceNow, OutSystems, Power Platform, etc.).
• Proven experience in Agile delivery (Scrum, SAFe, hybrid Agile) – ability to write user stories, define acceptance criteria, and support backlog prioritization.
• Strong consulting toolkit: stakeholder management, problem structuring, business case development, and business process re-engineering.
• Excellent facilitation and communication skills – able to engage both senior leaders and frontline staff.
• Passion for transformation: excited about AI, automation, low-code platforms, and customer/employee experience redesign.

Why Join Us

1. Accelerate Your Career – Grow faster in a high-visibility, client-facing role with clear pathways into leadership.
2. Mentorship from Industry Leaders – Learn directly from Agile Coaches, Project Directors, Architects, and Consulting Leaders committed to your growth.
3. Work with Technical Visionaries – Collaborate daily with world-class architects, developers, and UI/UX designers who can bring any vision to life.
4. Continuous Learning & Certification – Full sponsorship for certifications and structured learning paths tailored to your ambitions.
5. Impact from Day One – Solve mission-critical problems and shape customer, employee, and citizen experiences that matter.
6. Empowering Culture – Agile, innovative, and entrepreneurial — you’ll be encouraged to contribute ideas and make a real difference.

Be Part of Our Transformation Journey

Joining SimplifyNext means becoming part of a team that blends the best of big consulting and tech innovation. You’ll own solutions end-to-end, see the direct impact of your work, and develop into a leader in the digital transformation space.

If you are passionate about driving change, love tackling complex problems, and want to be surrounded by talented people who will help you grow, SimplifyNext is the place for you.

📩 Ready to transform businesses and your career? Join us at SimplifyNext and let’s redefine what’s possible together.

At SimplifyNext, we’re committed to building a team of curious, driven, and forward-thinking individuals who care deeply about creating meaningful impact through technology. If you’re excited by the opportunity to grow, collaborate, and shape the future of digital transformation across the region, we’d be happy to hear from you.