Back to jobs

CX Learning & Development Program Lead

Richmond, VA

About SimpliSafe

At SimpliSafe, we're all about making sure everyone feels safe and secure in their own homes. As a leader in the home security world, we put our hearts and souls into innovation and always keep our customers at the forefront of everything we do. When you join our team, you'll be a key player in bringing peace of mind to our customers. We believe in the power of teamwork and are always looking for ways to help our people grow and develop. Our inclusive culture means that everyone's voice is valued, and we work hard to create a supportive environment where everyone feels comfortable sharing their ideas. We also get that work-life balance is important, so we offer flexible remote work options. If you're looking to make a meaningful impact in a company that cares, SimpliSafe is the place for you.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we relentlessly pursue our goal of ensuring everyone feels safe in their own home.

As the CX Learning & Development Program Lead, you will play a vital role in empowering our support agents with the knowledge, skills, and resources necessary for delivering exceptional customer service. You’ll lead our enablement team in coordinating content creation, curriculum development, and training delivery, enhancing our agents' ability to meet and exceed customer expectations. Additionally, you will collaborate across departments to align training initiatives with company goals and measure success through key performance metrics.

Here’s What You’ll Do:

  • Conduct Needs Assessments: Analyze training needs and identify skills gaps to align initiatives with organizational strategy, ensuring relevance and impact on customer support.
  • Define Learning Objectives: Create clear, measurable learning objectives that support organizational goals, driving effective and purposeful training.
  • Oversee Curriculum Development: Lead the development of structured training curricula, collaborating with enablement specialists to produce engaging and effective content and training materials.
  • Coordinate Training Rollouts: Manage logistics and timelines for training initiatives, including scheduling, resource allocation, and communication, to ensure a seamless experience for participants.
  • Facilitate Training Delivery: Utilize diverse delivery methods to actively engage participants, fostering an interactive and supportive learning environment.
  • Design Assessments and Evaluations: Develop assessments to gauge participant understanding and training effectiveness, leveraging feedback for ongoing improvement.
  • Foster Continuous Improvement: Collect and analyze post-training feedback to identify enhancement opportunities, ensuring ongoing relevance and effectiveness of training programs.

What We’re Looking For Experience: 

  • 5+ years in learning and development, training, or a related field, with a proven ability to implement effective training programs and lead teams. 
  • Content Coordination Expertise: Strong experience in curriculum development and content creation, with a solid understanding of instructional design principles. 
  • Project Management Skills: Excellent organizational skills to manage multiple projects simultaneously, ensuring timely delivery of training initiatives. 
  • People Skills: Strong interpersonal and communication skills, with the ability to engage and motivate learners and team members. 
  • Inclusivity and Team Spirit: A commitment to fostering an inclusive environment, respecting differences, and encouraging collaboration among team members. 

Preferred Qualifications:

  • Experience in a technology-driven industry, particularly in consumer electronics or home security. 
  • Familiarity with learning management systems (LMS) and e-learning tools. 

What We Offer:

  • Flexible Hybrid Schedule: Work options to accommodate your lifestyle. 
  • Paid Time Off: Enjoy paid holidays and additional floating holidays. 
  • Health Benefits: Comprehensive medical and dental coverage for you and your family.
  • Career Development: Ongoing training and growth opportunities to advance your career.

What Values You’ll Share:

  • Customer Obsessed: Build deep empathy for customers and develop long-term relationships. 
  • Aim High: Challenge yourself and others to continuously improve. 
  • No Ego: Embrace a "no job too small" attitude, with an open and inclusive approach.
  • One Team: Collaborate effectively to achieve success. 
  • Lift As We Climb: Invest in the development of others and support their success. 
  • Lean & Nimble: Work efficiently and adaptively in a dynamic environment. 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We are committed to supporting qualified individuals in hiring and employment. If you need accommodations during the application or interview process, please contact careers@simplisafe.com. If you’re ready to take on this exciting role and help shape the future of learning and development at SimpliSafe, we’d love to hear from you!

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in SimpliSafe’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.