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Sales Transformation and Training Manager

Richmond, VA

About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built. So, we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no-ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities, and make a huge impact on the lives of all those that we protect. We don’t just want you to work here. We want you to grow and thrive here.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we relentlessly pursue our goal of ensuring everyone feels safe in their own home.

Job Description

As the Sales Transformation and Training Manager, your role is to lead the evolution of our sales team, ensuring they have the skills, tools, and confidence to deliver exceptional results. You’ll oversee training for a team of 80 agents and manage a direct team of 3, including 2 Training Facilitators and 1 QA Analyst. You’ll develop and implement innovative training programs designed to shift the team’s focus to a sales-first mindset, while also embracing a hybrid work model. Though the role is hybrid, it will require on-site presence to ensure the success of in-person training initiatives, particularly for those agents onboarding locally in Richmond.

What You’ll Do

  • Develop Sales Transformation Strategy: Design and execute a strategic sales development and training plan that aligns with the company’s goals and drives a shift toward a sales-oriented culture for a team of 80 agents.
  • Lead Training Programs: Create, lead, and deliver engaging sales training sessions that sharpen selling skills, enhance product knowledge, and cultivate a strong sales mindset across a mixed team of hybrid and remote agents.
  • Sales Coaching: Provide continuous one-on-one and group coaching to ensure each team member is reaching their full potential, driving improved performance, and embracing a sales-first mentality.
  • Coach the Coaches Program: Establish and lead a structured ‘coach the coaches’ initiative, helping sales managers become more effective leaders and developers of their teams.
  • Hire and Mentor: Manage a direct team of 3, including 2 Training Facilitators and 1 QA Analyst, and provide mentorship and leadership as they help execute the overall training strategy.
  • On-Site Leadership: While the role offers flexibility in a hybrid environment, expect frequent on-site time to lead and support the training of hybrid and remote agents, ensuring high engagement and effective learning.
  • Adapt and Evolve: Continuously assess the effectiveness of training programs and adjust strategies as needed to ensure maximum impact in a rapidly changing market.

What You’ll Need

  • Proven Experience: Demonstrated success in sales training, coaching, or sales enablement roles, preferably with experience transforming team cultures toward higher sales performance.
  • Sales Enthusiasm: A passion for sales and a natural ability to inspire and motivate others to embrace selling as a central part of their role.
  • Leadership and Coaching Skills: Excellent leadership, coaching, and mentoring capabilities, with a focus on helping individuals and teams achieve measurable sales results.
  • Strong Analytical and Problem-Solving Skills: Deep understanding of sales processes, key performance indicators, and effective sales methodologies.
  • Experience in Dynamic Environments: Experience in a sales-driven, contact center, or call center environment is highly desirable.
  • Growth Mindset: A desire to continuously learn, test, and improve, with comfort in working in an evolving, fast-paced environment.
  • Hybrid and On-Site Presence: Ability to work in a hybrid capacity, but with the flexibility to spend extra time on-site as needed for training initiatives.

What Values You’ll Share

  • Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them.
  • Aim High - Always challenging oneself and others to raise the bar.
  • No Ego - “no job too small” attitude, and open, inclusive and humble style.
  • One Team - highly collaborative approach to achieving success.
  • Lift As We Climb - A track record of investing in developing others and helping others succeed.
  • Lean & Nimble - working with agility and efficiency to experiment in an often-ambiguous environment.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Likewise, we are committed to full support of qualified individuals in hiring and employment. In keeping with this commitment, we will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.

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