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Senior Product Manager

Boston, MA

About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.

We are …

a team of designers, strategists, engineers, writers, researchers and product folks based in downtown Boston. Over the past ten years, we’ve quietly transformed home security from an outdated, unfriendly industry to something elegant, thoughtful, and beautifully designed. We put our customers at the center of everything we do. We care deeply about their experience and we constantly try to delight them with innovative products and services that are fairly priced. Our top ratings in the App/Play store are a clear validation of our commitment to customer experience. Plus, CNET, the Wirecutter and PCMag all named us their Editors’ Choice for home security.

The Job …

As Senior Product Manager for Camera Experiences, you will be responsible for working with a dedicated team focused on innovating, building, and improving our experience for cameras across our portfolio.

To succeed, you’ll need initiative, resilience, and a customer-first mindset. The ideal candidate for this role has a strong track record shipping and iterating on the software side of hardware products that are full stack (firmware-cloud-app). You have an entrepreneurial mindset, aren’t afraid to make decisions, are skilled at aligning cross functional partners, and have a passion for technology. In addition to developing the roadmap and setting the strategy for our camera experiences, you are also able to roll up your sleeves and get the job done. You’ll make your decisions by diving deep into the data whenever possible, but be comfortable in the face of ambiguity. You are able to effectively communicate with leaders at all levels and to build relationships with cross functional partners across the organization. 

 Your responsibilities include:

  • Own customer facing KPIs/metrics that impact the experience customers have with our cameras
  • Support the strategy and roadmap that defines SimpliSafe’s camera experience
  • Develop a deep understanding of our customers and our hardware
  • Assess competitors and technology trends
  • Research and write detailed requirements that effectively capture the vision and business case for new features and improvements
  • Lead the engineering and design teams in making decisions that balance cost, timeline, and customer benefit
  • Interface with cross functional teams to drive work in other areas of the product stack that deliver the ideal experience
  • Work with the customer service and marketing teams to release new features 

You’ve got ..  

  • Bachelor's Degree in a technical discipline (engineering or science) preferred
  • Advanced degree (MS / MBA) preferred
  • 3+ years of experience in roles related to Product Management
  • Experience working with full stack software (firmware, cloud & apps)
  • Passion for consumer products, especially electronics, apps, and smart home
  • Ability to navigate and influence cross functional business partners
  • KPI/Data-driven mindset with a bias for action
  • Strong writing ability, presentation and verbal communication skills

What Values You’ll Share:

  • Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them.
  • Aim High - Always challenging oneself and others to raise the bar. 
  • No Ego - “no job too small” attitude, and open, inclusive and humble style.
  • One Team - highly collaborative approach to achieving success.
  • Lift As We Climb - A track record of investing in developing others and helping others succeed.
  • Lean & Nimble - working with agility and efficiency to experiment in an often-ambiguous environment.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.  Likewise, we are committed to full support of qualified individuals in hiring and employment. In keeping with this commitment, we will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.

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