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Ecommerce Associate Product Manager

Boston, MA

About SimpliSafe 

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here. 

Why are we hiring? 

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. 

What You’ll Do 

As an Associate Product Manager, you will support a small team of PMs that span the entire site experience. You will partner with a team of developers, designers and analysts across self-sufficient squads aimed at driving substantial increases in our key metrics. You’ll need to combine right-brain and left-brain skill sets to generate hypotheses, build new experiences and run experiments across Simplisafe.com in order to improve conversion rate and lead collection. You will consume qualitative and quantitative research, analytics and past experiment outcomes to support efforts across messaging, user experience and site personalization that will lead more visitors to choose SimpliSafe for their home security. 

Where we work 

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done. 

Key Responsibilities 

  • Support our team of product managers and self-sufficient squads in optimizing the site for conversion and lead creation
  • Play a key role in a range of projects including experimentation, new user flows, product launches and tech debt
  • Learn about and work across all areas of the site from the moment a user enters Simplisafe.com until they checkout
  • Partner closely with cross-functional stakeholders across Product, Design, CRM, Engineering and Analytics to influence product strategy, provide a vision for our future experiences and improve day-to-day processes
  • Increase velocity of experiment output while maintaining a high bar for quality
  • Cultivate a collaborative culture and a healthy team environment
  • Be an advocate for the customer: consume and remain grounded in user research and focused on solving user challenges
  • Be vocal: share your ideas and be an active participant within the team

Qualifications 

  • 1-3 years of experience in product management, experimentation or CRO in the Ecommerce or tech space
  • Experience working in an Agile framework
  • Entrepreneurial self-starter
  • A curious mindset: you ask questions, search for answers, make connections and have a desire to learn more
  • Strong communication and collaboration skills
  • Experience partnering with developers, copywriters, designers and analysts preferred
  • Proven experience making data-informed decisions
  • Familiarity with statistical concepts around experimental design and analysis a plus

What Values You’ll Share

  • Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
  • Aim High - Always challenging ourselves and others to raise the bar.
  • No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
  • One Team - Taking a highly collaborative approach to achieving success.
  • Lift As We Climb - Investing in developing others and helping others around us succeed.
  • Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.

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