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Product Manager, Mobile

Boston, MA

About SimpliSafe

SimpliSafe’s mission is to keep Every Home Secure. We’re a high-tech home security company with a rapidly evolving platform at the intersection of hardware, software, and services. We build products that protect millions of homes, and we’re just getting started. Our team is driven by a relentless focus on outcomes, deep customer empathy, and a culture where the best ideas win. No ego, no tourists—just builders.

Why This Role Matters

Device setup and onboarding is the single most critical customer journey at SimpliSafe. Your work will directly impact the company’s growth, subscriber retention, and brand reputation. You will own and drive the first impression for every new customer, and if you succeed, you will have a direct line to increased scope, visibility, and career advancement. This is not a “feature PM” role—it’s the owner’s seat for a business-critical lever.

What You'll Do

  • Own the end-to-end mobile app setup and onboarding journey for SimpliSafe’s ecosystem (sensors, cameras, etc.)
  • Frame and solve business-critical problems: reduce onboarding friction, cut support contacts, and drive NPS in the first 60 days
  • Combine qualitative and quantitative customer insights, funnel analytics, and direct feedback to identify, prioritize, and attack pain points—no guessing, no “slideware”
  • Write clear, technically credible product requirements and partner with Engineering, UX, Data Science, and CX to ship, test, and iterate
  • Get your hands dirty: triage bugs, debug real devices, and spend time with CX to understand real user issues
  • Ruthlessly prioritize: say no, focus the team, and trade scope for outcomes
  • Report, measure, and own your metrics (setup completion, support deflection, NPS, and return rates)
  • Help define the mobile app roadmap: Combine your knowledge of business strategy and goals, user feedback, and data to help craft the future of setup and onboarding
  • Communicate with clarity: present business cases, drive decision-making, and tell the story across all levels

Who You Are

  • You’ve shipped onboarding or setup flows for complex hardware, IoT, or multi-platform consumer products
  • You have real scars: you’ve solved real-world user setup problems across hardware, mobile, firmware, and cloud
  • You’re a builder and operator, not an “advisor”
  • You drive business outcomes, not just outputs
  • You analyze your own data and obsess over metrics
  • You have a track record of deep partnership with engineering, UX, and CX
  • You’re comfortable interviewing customers, writing epics and being in scrum teams, triaging support tickets, and debugging live issues
  • You can frame and solve problems that matter to the business, not just ship features

Experience Required

  • 3-5 years owning product in a hardware, IoT, or mobile-first B2C environment, with accountability for user onboarding/setup and measurable business results
  • Demonstrated technical fluency—can write requirements, debug with engineers, and explain architectural trade-offs
  • Demonstrated design fluency—can understand the intricacies of mobile UI and information architecture and iterate with designers
  • Strong quantitative and qualitative analysis skills
  • Direct experience with mobile-driven setup of hardware, connected device onboarding, or comparable journey
  • Bonus experience: driving subscription conversions

What Values You’ll Share

  • Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
  • Aim High - Always challenging ourselves and others to raise the bar.
  • No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
  • One Team - Taking a highly collaborative approach to achieving success.
  • Lift As We Climb - Investing in developing others and helping others around us succeed.
  • Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

  • A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive  
  • A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
  • Free SimpliSafe system and professional monitoring for your home. 
  • Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.

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