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Contact Center Associate (Contract)

Oviedo, Florida, United States

Simpluris Inc. delivers comprehensive corporate, financial and legal administration services across the United States. Since 2007, Simpluris has administered over 9 thousand matters and distributed over $8 billion in funds. From class action settlements to corporate remediation, our nationwide team handles even the most complex matters with accuracy and transparency. Regardless of scale, Simpluris’ project management experts deliver legal administration services with speed, precision, and accountability.

Day to Day:

  • Handle incoming calls/emails and written correspondence from class members in accordance with company guidelines and protocols.
  • Adhere to scheduled call center shifts to ensure that all calls are answered during business operating hours.
  • Read and understand current cases to provide accurate information to class members regarding general case information, class member’s legal rights and options, case deadlines and dates.
  • Answer all correspondence with a high level of accuracy while providing exceptional customer service.
  • Effectively use training materials and follow company procedures for answering incoming correspondence.
  • Proactively identify and address any issues related to a class member’s status.
  • Escalate as needed to leadership.
  • Complete follow-up tasks to ensure class member issues are resolved in a timely and accurate manner.
  • Complete other projects and/or duties as assigned.

What you bring to the table:

  • 1-2 years of Contact Center Customer Experience or other customer facing roles. 
  • Excellent communication and organizational skills. 
  • Experience in a fast paced high volume environment.  



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