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Account Manager

Hybrid - Redwood City, CA, US

Who We Are

Simpplr is the AI-powered platform that unifies the digital workplace – bringing together engagement, enablement, and services to transform the employee experience. It streamlines communication, simplifies interactions, automates workflows, and elevates the everyday experience of work. The platform is intuitive, highly extensible, and built to integrate seamlessly with your existing technology.

More than 1,000 leading organizations – including AAA, the NHS, Penske, and Moderna – trust Simpplr to foster a more aligned and productive workforce. Headquartered in Silicon Valley with global offices, Simpplr is backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola Capital. Learn more at simpplr.com.

The Opportunity

Are you a driven and experienced sales professional passionate about cultivating key account relationships and driving revenue growth? Simpplr is seeking a dynamic Account Manager to join our team and help us expand our footprint within named customer accounts.

In this role, you will be instrumental in driving new product adoption and ensuring customer retention. You'll guide clients through complex sales cycles, deeply understanding their business objectives, developing strategic account plans, and ultimately driving revenue growth within your assigned portfolio.

We're looking for a seasoned salesperson who thrives in engaging in both business and technical conversations with C-level executives. You're comfortable navigating complex, multi-party sales, leading the process with a consultative approach. You're excited by the challenge of expanding our presence within existing accounts, forging strong executive relationships, uncovering expansion opportunities, and maximizing customer retention. If you're ready to make a significant impact, we want to hear from you!

Your Job Responsibilities

What you will be doing:

  • Own and grow a portfolio of customer accounts, driving retention and expansion to achieve ARR growth targets.
  • Develop a deep understanding of customer business goals, use cases, and success criteria to proactively identify growth opportunities.
  • Lead business reviews and regular check-ins to ensure alignment on value delivered and evolving needs.
  • Build and maintain strong, trust-based relationships with key customer stakeholders and decision-makers.
  • Identify and close upsell and cross-sell opportunities, ensuring alignment with customer objectives.
  • Drive and negotiate renewals, ensuring smooth negotiations and timely execution.
  • Partner closely with Customer Success and Professional Services to ensure onboarding, adoption, and value realization milestones are met.
  • Coordinate with Support and Product teams to resolve escalations and advocate for customer needs and feature requests.
  • Maintain accurate account and opportunity records in Salesforce and related systems, tracking engagement, renewal forecasts, and growth pipelines.
  • Contribute customer insights to internal teams to inform product development, marketing, and customer experience strategies.

Your Skillset

What makes you a great fit for the team:

  • 5+ years of field sales or account management  experience in technology / software industry preferred
  • 5+ years of overall direct sales or account management experience
  • Proven track record of excellence in SaaS sales where you have exceeded quota by selling new products to your portfolio, accelerated close rates, and generated growth
  • Highly adept at working on complex sales cycles (various stakeholders, multiple LOBs, complicated decision process and decision criteria)
  • Experience in selling SaaS and enterprise cloud applications. Experience with CRM, Salesforce, HR, intranet, collaboration, chat or enterprise social a plus
  • Superior communication skills (both for internal and external clients), strong leadership qualities, and team-oriented business values are essential

Our job titles may span more than one career level. The starting base pay for this role is between $120k - $180k. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity and benefits.

Simpplr is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.

#LI-HYBRID

Pay Range

$120,000 - $180,000 USD

Simpplr’s Hub-Hybrid-Remote Model:

At Simpplr we believe that when work is good, life is better and that belief guides all we do. Including how we approach our flexible work model. Simpplr operates with a Hub-Hybrid-Remote model. This model is role-based with exceptions and provides employees with the flexibility that many have told us they want.

  • Hub - 100% work from Simpplr office. Role requires Simpplifier to be in the office full-time.
  • Hybrid - Hybrid work from home and office. Role dictates the ability to work from home, plus benefit from in-person collaboration on a regular basis. 
  • Remote - 100% remote. Role can be done anywhere within your country of hire, as long as the requirements of the role are met. 

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