Who We Are

Simpplr is the AI-powered platform that unifies the digital workplace – bringing together engagement, enablement, and services to transform the employee experience. It streamlines communication, simplifies interactions, automates workflows, and elevates the everyday experience of work. The platform is intuitive, highly extensible, and built to integrate seamlessly with your existing technology.

More than 1,000 leading organizations – including AAA, the NHS, Penske, and Moderna – trust Simpplr to foster a more aligned and productive workforce. Headquartered in Silicon Valley with global offices, Simpplr is backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola Capital. Learn more at simpplr.com.

Research Operations Specialist

Location: India/Remote
Team: UX / Research
Employment Type: Full-time

About the Role

We are looking for a Research Operations Specialist to join our growing team and help scale how we run, manage, and share user research across the organization. This role will be critical in ensuring that research is accessible, efficient, and impactful—enabling product managers, designers, and stakeholders to build customer and end-user-informed solutions.

What You’ll Do

• Manage customer lists & panels: Maintain, segment, and update databases of customers and participants for ongoing research efforts.
• Recruit participants: Partner with customer experience, product, and design teams to identify target users, coordinate outreach, and schedule participants for studies.
• Set up & manage a research repository: Build and maintain a centralized, searchable repository of research insights to ensure teams can easily access and leverage past findings.
• Create & manage a persona library: Develop, maintain, and evolve a library of user personas that reflect customer needs and behaviors, ensuring they are regularly updated and used effectively across teams.
• Assist PMs with research management: Help product managers organize, track, and synthesize their research activities and findings for greater impact.
• Create test plans & support design validation: Draft research plans, design test protocols, and assist with validating design concepts through customer feedback.
• Run unmoderated tests & surveys: Set up, manage, and analyze unmoderated research through platforms such as UserTesting.com, along with customer surveys to gather quantitative and qualitative insights.
• Evangelize research: Champion the value of research across the company by creating visibility, sharing insights broadly, and helping teams understand how to apply findings.
• Optimize processes: Develop and streamline tools, templates, and workflows to make running research smoother and more scalable.
  
  

What We’re Looking For

• Experience in research operations, user research, or a related field.
• Strong organizational and project management skills with attention to detail.
• Familiarity with research platforms (e.g., UserTesting.com)
• Experience creating research plans, surveys, and managing design validation activities.
• Experience developing or managing user personas a plus.
• Excellent communication skills—you know how to connect with both internal teams and external participants.
• A proactive, problem-solving mindset and ability to work independently.
• Passion for making research scalable and impactful across an organization.
  
  

Why Join Us

• Opportunity to shape the foundation of research operations at a growing company.
• Work closely with talented designers, researchers, and product teams.

Simpplr’s Hub-Hybrid-Remote Model:

At Simpplr we believe that when work is good, life is better and that belief guides all we do. Including how we approach our flexible work model. Simpplr operates with a Hub-Hybrid-Remote model. This model is role-based with exceptions and provides employees with the flexibility that many have told us they want.

• Hub - 100% work from Simpplr office. Role requires Simpplifier to be in the office full-time.
• Hybrid - Hybrid work from home and office. Role dictates the ability to work from home, plus benefit from in-person collaboration on a regular basis. 
• Remote - 100% remote. Role can be done anywhere within your country of hire, as long as the requirements of the role are met.