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Remote - Director, UX

Remote - U.S.

Who is SimSpace:

SimSpace launched in 2015 with a singular purpose – addressing the most urgent and sophisticated cybersecurity challenges to reduce risk for our most vulnerable and valuable infrastructure. The organizations around the world that we depend on every day to keep our loved ones safe and secure. Our healthcare facilities, schools, financial institutions, transit centers, grocery stores, and workplaces just to name a few. To deliver global resiliency, we provide an elite cyber range platform to curate unassailable cyber defenses, data driven decisions, cutting edge training labs, live attack scenarios, and extensive individual and dynamic team readiness training. 

SimSpace works as OneTeam to elevate humanity around the world. We are committed to continuously improving and delivering a cultivated member experience whether that is accomplished through focusing on supporting our client’s teams or our own mission driven SimSpacers. 

We are an international company headquartered in Boston's Fort Point in the U.S. If you are interested in elevating the technology and creative solutions necessary to secure and safeguard our future while working alongside others who share your passion for purpose and development, we want to meet you!

Why should you choose a career at SimSpace?

We are an organization that is focused on building our culture and mindfully enhancing our atmosphere everyday which is why we have collaborated on an integral value system. Our governing philosophy of being Human Centered is deeply embedded within our value system. We apply this philosophy to every one of our internal team members, external clients, and their customers.

Our core values:

  • Serve to Protect – We provide safe space, deliver on the mission, and elevate humanity
  • Acquire Understanding – We seek and provide clarity 10x, cultivate comprehension, and believe information goes both all ways
  • Operate as Innovators – We stay curious, practice consistency over intensity, and continue to be the change we need in the world
  • Teamwork Without Borders – We are never alone, we solve for all, and keep people at the heart of everything we do

We are looking for: an experienced and visionary Director of UX to lead our team of UX Designers and Researchers. This role is a critical leadership position responsible for transforming our UX practice into a strategic driver of our product’s success. As Director of UX, you will be the advocate for our customers’ needs, ensuring that our products are not only visually appealing but also intuitive, easy to use, and impactful to the bottom line. You will have a seat at the table in all major product decisions and collaborate closely with Product Management, Engineering, Sales, and the Executive team to deliver an experience that excites our customers and drives sales win rates.

What will you be doing as Director, UX at SimSpace?

  • Lead and Inspire: Manage and mentor a talented team of UX Designers and Researchers. Foster a culture of innovation, accountability, and excellence in UX practices.
  • Strategic Influence: Represent the voice of the customer in product discussions and decision-making, ensuring their needs and pain points are central to our strategy.
  • Transform UX Practices: Drive transformation efforts to evolve the UX function from a supporting role into a strategic partner. Be the champion of intuitive, self-service workflows that make complex processes simple. Host design-thinking and user story mapping workshops.
  • Collaborate and Communicate: Partner with key stakeholders to align UX initiatives with business goals. Influence decision-making with data-driven insights, user feedback, and design thinking.
  • Partner with Product Management: Work closely with the Product Management team to jointly develop requirements and prioritize features. Ensure UX level of effort and design priorities are considered, influencing the product roadmap to balance user experience with business objectives.
  • Drive Innovation: Introduce innovative, user-centered design solutions that differentiate our products in the market and drive high win rates. Focus on creating delightful and impactful experiences that contribute to revenue growth.
  • Customer-Centric Approach: Oversee user research, usability testing, and data analysis to deeply understand customer behavior and preferences. Translate these insights into design decisions that create value.
  • Design Leadership: Own and refine the design systems, standards, processes, and guidelines for the team to ensure a consistent and high-quality user experience across our products. Balance aesthetics with functionality to meet both customer and business needs.
  • Measurement & Optimization: Define metrics for UX success and leverage quantitative and qualitative data to measure impact, optimize designs, and continuously iterate on solutions.

What are the qualifications to apply? To be successful as Director, UX, you need:

  • Experience: 8+ years of UX design and research experience, with at least 3 years in a leadership or managerial role. Proven track record in transforming UX into a strategic function that directly impacts business outcomes.
  • Strategic Mindset: Ability to balance short-term deliverables with long-term vision. A strategic thinker who can see the big picture while ensuring day-to-day excellence.
  • Customer Advocate: Passion for understanding user needs and behavior, with a strong ability to translate these insights into design that solves real problems. Familiarity with user research methods and usability testing.
  • Collaboration Skills: Exceptional communication and collaboration skills, with the ability to influence and build relationships with stakeholders at all levels. Comfort navigating a cross-functional environment.
  • Innovative Spirit: A creative problem-solver who thrives on bringing fresh ideas to the table and challenging the status quo. Experience in designing self-service workflows and simplifying complex systems is a plus.
  • Technical Acumen: Understanding of modern UX design tools, technologies, and methodologies. Experience working closely with development teams to ensure design fidelity and seamless handoffs.
  • Results-Oriented: Strong focus on metrics and data to drive decisions. Demonstrated ability to show measurable impact from UX initiatives in terms of sales, win rates, and customer satisfaction.

We provide the following:

  • Salary Range $210,000 - $280,000
  • Comprehensive benefits package that start on day one
  • 401k match with immediate vesting
  • Flex time, the time off you need when you need it
  • Equity options at hire and potential for additional based on performance
  • Generous employee referral bonus program
  • Peloton Interactive Wellness Program
  • LinkedIn Learning Membership
  • Monthly reimbursement for meaningful connections with other SimSpacers

SimSpace is an Equal Opportunity Employer:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. 

SimSpace does not and shall not discriminate based on race, color, religion (creed), gender, gender expression and identity, age, national origin (ancestry), disability, marital status, sexual orientation, or military/veteran status, in any of its activities or operations. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

Research shows that women and people from underrepresented groups only apply to jobs if they meet all of the qualifications. However, no one ever meets 100% of the qualifications. SimSpace encourages you to break that statistic and to apply. We look forward to your application!

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact careers@simspace.com.

SimSpace does not accept unsolicited resumes from employment agencies.

Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range.

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