Customer Success Manager (Brazil)

Location: Remote, Brazil
Department: Climate LATAM
Reports to: Associate Director of Climate
Type: Full-time

About Us

At SINAI Technologies, we’re on a mission to help companies decarbonize confidently. Our platform empowers enterprises to manage, analyze, and reduce carbon emissions with powerful AI-driven tools that align climate action with financial performance. We support global leaders across industries as they transition to a low-carbon economy, building resilience and long-term value.

The Role

We’re looking for a experienced Climate Success Manager to lead the success of SINAI’s enterprise customers in Brazil, driving adoption, retention, and long-term climate impact alongside our global Climate Experience team. This is a high-impact, hands-on role for an independent, customer-obsessed climate expert with deep knowledge of GHG accounting and of the fast-changing sustainability and regulatory landscape in Brazil and globally.

You’ll own the full customer lifecycle, from onboarding and implementation through renewal and expansion. You’ll lead GHG quantification, data structuring, and decarbonization scenario work, and partner with Product, Engineering, and Commercial teams to turn customer climate goals into measurable results on the SINAI platform. Your ability to earn the trust of sustainability, finance, and C-level stakeholders, and to run complex, multi-stakeholder programs in English and Portuguese, will be critical to your success.

What You'll Do

• Own the full customer lifecycle, from onboarding to renewals, ensuring customers unlock meaningful and measurable outcomes through SINAI’s climate platform.
• Lead climate implementation engagements, providing hands-on support in GHG quantification, data structuring, modeling, and decarbonization scenario development.
• Serve as a trusted advisor to customers, offering expert guidance on climate frameworks, carbon accounting methodologies, and best practices for developing robust climate action plans.
• Manage complex, multi-stakeholder programs, ensuring alignment, accountability, and clear milestone execution across customer and SINAI teams.
• Lead relationships with enterprise and Fortune 500 accounts, ensuring strategic alignment and operational excellence.
• Be the voice of the customer internally, proactively identifying product improvements, gaps, and opportunities to influence SINAI’s roadmap and enhance platform usability.
• Drive cross-functional collaboration, working closely with Product, Engineering, Solutions, and Climate teams to deliver exceptional customer experiences.
• Identify upsell and expansion opportunities, informed by customer objectives, maturity, and strategic climate needs.
• Ensure customer health by monitoring engagement metrics, adoption patterns, and climate program progress to mitigate churn risks and reinforce long-term retention.
• Contribute to internal playbooks, implementation methodologies, and climate success processes to help scale our global climate operations

Who You Are

You are a climate expert with strong customer instincts, a strategic mindset, and the ability to operate at the intersection of technology and sustainability. You can translate complex climate science into practical, scalable solutions for customers across diverse industries.

You bring:

• Direct experience managing Fortune 500 or large enterprise accounts, navigating complex organizations, senior stakeholders, and high-stakes climate programs.
• Strong ability to project manage cross-functional, high-impact initiatives, delivering consistently high-quality work within complex customer environments.
• A proven track record of driving customer adoption, managing renewals, and building long-term stakeholder relationships.
• A proactive, entrepreneurial mindset and comfort operating in a dynamic, fast-paced environment.
• Deep knowledge of global climate frameworks and standards, including GHG Protocol, sector methodologies, and climate scenario models.

Qualifications

• 3 - 5+ years of experience in Climate Change, Sustainability, GHG accounting, or Decarbonization (experience with tech or startups is a strong plus).
• 3+ years of customer-facing or client leadership experience, ideally working with enterprise or multinational companies.
• Fluency in English and Portuguese required; additional languages (Spanish, French etc.) are a plus.
• Excellent analytical problem-solving skills, with the ability to simplify complexity and guide customers toward actionable decisions.
• Demonstrated project management experience, with the ability to structure and run complex implementation programs, manage cross-functional teams, and deliver on time across multiple workstreams.
• Hands-on experience conducting carbon inventories or leading climate action initiatives, either in-house or in a consulting capacity.
• Exceptional verbal and written communication skills, capable of presenting climate insights to technical and non-technical audiences.

Why Join SINAI:

• Help some of the world's largest companies accelerate decarbonization efforts.
• Work alongside climate experts, technologists, and enterprise operators passionate about building a more sustainable future
• Competitive salary depending on experience and location
• Opportunity to build, not just operate, as SINAI continues to scale its global climate platform
• Collaborative and transparent culture with direct exposure to executive leadership
• Flexible, remote-first environment and a team passionate about impact and innovation
• Health & Wellness Stipends
• Company wide Rest & Recharge Days + Volunteer Days

 

SINAI Technologies is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability, or veteran status.