Customer Success Manager

What Makes Us Stand Out:

With the combined strengths of SingleOps and Landscape Management Network (LMN), we lead the way in all-in-one business management solutions for the green industry. Every day, thousands of professionals in landscaping, tree care, design/build, snow removal, irrigation, and more rely on our tools to transform their business operations. From managing customer records and creating estimates to scheduling crews, processing payments, and gaining insights into real-time profitability—our software does it all. Together, our customers have processed over $4 billion in revenue, driving forward the green industry’s digital evolution.

As a team, we’re on a mission to reshape an age-old industry, and we’re looking for people who thrive on challenging and meaningful work. Our environment is highly collaborative, innovative, and supportive, with a shared commitment to having fun while making an impact. We live by our core values:  We Before Me, Bias to Act, Growth Mindset, The Extra 1%, Forgiveness, and 1 Customer, 1 Team. If this resonates with you, we’d love to meet you and explore how you can help us build the future of the green industry!

Our culture and growth has been recognized with multiple awards, it’s a great time to join! 

• Comparably 2024 #23/100 Best (small/ medium sized companies) Leadership Teams
• Comparably 2024 #63/75 (small/ medium sized companies) Happiest Employees
• #9 Atlanta Business Chronicle's 2024 Best Places to Work (Our second year in a row!) 
• #6 of Built In’s 2024 Best Places to Work: Top 50 start-ups in Atlanta  (Our second year in a row!) 
• Inc Magazine’s 2023 Best Places to Work 
• Inc. 5000: #131 of 2024 Southeast Regional America’s Fastest Growing Companies. (Our third year in a row!) 
• Inc 5000 America's fastest-growing private companies (Our third year in a row!) 
• Certified Great Place to Work Canada 2024

The reason behind the role...
SingleOps is an end-to-end business management solution used daily by thousands of green industry professionals (landscapers, arborists, irrigation technicians, etc.).  At SingleOps, we put our customers first, and we’re looking for a Customer Success Manager who shares that mindset. In this role, you’ll become an industry expert to understand our customer’s goals and guide them through challenges—ensuring they maximize the value of our platform to drive their success.

What You’ll Do
At SingleOps, you are responsible for customer retention, adoption and expansion post onboarding. You will enable our customers throughout their journey, ensuring they achieve success with our product. 

Responsibilities

• Manage customer retention by monitoring customer health, identifying at-risk accounts, and implementing strategies to drive account growth. 
• Manage subscription renewals, add-ons, upsells and downgrades
• Engage clients proactively providing ready-made content for adoption and best practices and conducting best practice webinars.
• Understand clients' business goals, challenges, and needs, and connect with SingleOps product functionality. 
• Act as voice of the customer to internal teams including support, product and marketing. 
• Contribute to a positive team environment and culture of customer-centricity, collaboration, and innovation.
• Provide data-driven recommendations to optimize customer engagement and retention.

Does this sound like you? 

• 1+ year (s) experience in a customer-facing role (preferably in a SaaS business)
• Strong problem-solving abilities and the ability to manage multiple priorities will be important in this role
• If you’re detail-oriented, enjoy collaborating with others, and are motivated to make a positive impact on customer success, we’d love to have you on the team
• Highly organized and proactive in raising questions around clarity, prioritization, blockers, and other points to drive assigned tasks forward
• Experience in using Google Sheets or Excel as a data management tool; comfortable with basic formulas and creating pivot tables
• Exemplary communication skills both written and verbal
• Willingness to travel as needed 

SingleOps does not sponsor work authorization needs; candidates must have proper work authorization to work for any employer in the United States, without sponsorship from the company. 

Reasons why you would love it here!

• Join an incredible team culture that’s all about collaboration, support, and having fun while making a real impact every day.
• We prioritize your well-being with comprehensive health, dental, and vision plans for you and your family. 
• 401K Matching!
• We also offer additional options for HSA (with employer contribution!), FSA, Dependent Care FSA, short-term/long-term disability, life insurance, legal assistance, and much more!
• With a $1,000 annual professional development stipend, we invest in your growth through conferences, courses, or any tools that help you advance.
• Enjoy a great work-life balance with unlimited Paid Time Off, paid company holidays, and a company-wide shutdown from Dec 24 - Jan 1 for a well-deserved holiday break.

SingleOps is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

SingleOps participates in the federal eVerify program.