IT Field Services Engineer

ABOUT SINGULAR GENOMICS

Singular Genomics is inventing at the forefront of genomics, one of the world’s fastest-growing industries. The commercially available G4® Sequencing Platform is a powerful, highly versatile benchtop genomic sequencer designed to produce fast and accurate results. In addition, the company is currently developing the G4X™ Spatial Sequencer, an upgrade to the G4, which will leverage Singular’s proprietary sequencing technology, applying it as an in situ readout for transcriptomics, proteomics and fluorescent H&E in tissue, with spatial context. Singular Genomics’ mission is to empower researchers and clinicians to advance science and medicine.

We foster a culture of creativity and technical excellence, both catalysts for innovation. We celebrate diversity, emphasize collaboration and, as we rapidly mature, we are constantly looking at ways we can do better for our people.

Our Headquarters are located on the Torrey Pines Mesa, in La Jolla, California at the center of the biotech hub. Our Manufacturing facility is in Sorrento Valley.

POSITION SUMMARY:

The IT Field Service Engineer will support our talented and organized internal IT team in partnership with customer care to drive our instrument compute implementation, adoption and support. Additionally, you will have the opportunity to continue building your engineering ability, solidifying and supporting a cutting-edge, growing environment.  You will apply technical skills and creativity in support of Next Gen Sequencing (NGS) instrument development for Singular Genomics platforms. This role reports to the SVP, IT & InfoSec. This position is hybrid/remote and typically works a standard shift of 8-5pm local time. The position requires travel to client sites (up to 50%) as well as our main HQ and may require some flexible shift changes as discussed workload arises.

 

RESPONSIBILITIES:

• Provide support, engineering and implementation of our G4X instrument configuration to delivery
• Manage client documentation and asses’ improvements to solidify our client deployments
• Support training peers and related colleagues in similar job functions
• Manage IT related product compute and security escalations to team members, with a efficient time optimized approach
• Serve as intermediate between other field service engineers and Tier 3 IT team as well as product development group
• Triage, document and maintain client support requests and deliver solutions
• Service, repair and upgrade in-scope systems onsite at client sites
• Manage 3^rd party warranty vendor(s) for in-scope repairs and change orders
• Provide IT service when instrument workload is low, including supporting enterprise IT helpdesk, systems administration, project rollout, security platform assistance and other duties as assigned.
• Support and utilize imaging platforms for machine preparation
• Monitors system performance, resources and capacity to ensure availability and support lifecycle planning
• Performs system and hardware diagnostics, and manages machine lifecycle

REQUIRED QUALIFICATIONS:

• Bachelor's Degree or Certification in IT, Information Systems or related.
• 2+ years of working in IT Operations and/or Customer Support with an IT focus
• 2+ years Clinical, diagnostic or research laboratory system implementation experience
• 2+ years supporting policy around laboratory compliance
• Resourcefulness, critical thinking and problem-solving aptitude
• Excellent working knowledge and hands-on experience on managing computer systems and servers, security, network, system administration, database, and data storage systems.  
• Strong & motivated willingness to learn, handle tasks and be a “self-starter”
• Knowledge of basic Linux administration, commands and interaction is preferred
• Knowledge of Powershell, Azure AD/EntraID, Okta and/or other enterprise authentication & system management platforms is required
• Knowledge of enterprise networking is required specifically with cloud managed network devices such as Cisco Meraki, Juniper MIST or other relevant experience
• 2-3+ years of experience in Microsoft windows Server OS administration
• 2-3+ years of demonstrated ability to solve issues with innovative solutions.
• Ability to self-manage day to day tasks without direct attention.
• Prior experience with a IT ticketing system such as Zendesk, Samange, Jira or other
• Able to analyze customer needs and reach acceptable solutions including de-escalation of attitudes when needed for quality customer service
• Able to maintain confidentiality of information, systems, and employees and client observations
• Experience administering AzureAD, Okta, Microsoft AD, ADFS, DNS, DHCP or similar

PREFERRED QUALIFICATIONS:

• Previous experience with laboratory/diagnostic company/life science growth and expansion both in the US and global
• Prior experience as part of a IT buildout team or similar within start-up environment
• Knowledge and application of multi-operating systems including Windows, Mac, Linux/Unix and SAN/NAS platforms.
• Experience using and/or troubleshooting cloud datacenters such as AWS or Azure.

The estimated base salary range for this role based in the United States of America is: $80,700 - $97,200.  Additionally, this role is eligible for to receive equity as part of the compensation package. Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, location where the role is to be performed, internal equity, and alignment with market data. Should the level of the role change during the hiring process, the applicable salary range may be updated accordingly.

Singular Genomics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Singular Genomics is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can provide their name and contact information to our Accommodations team at accommodationsrequest@singulargenomics.com. Your request will be responded to as soon as possible.