Public Sector Engagement Manager

Public Sector Delivery Manager – AI/ML Systems

Mission

This organization is advancing the application of artificial intelligence and machine learning to the most critical challenges in national defense and public sector operations. As a member of the Public Sector Delivery team, you will ensure government and defense customers achieve mission success through exceptional implementation, integration, and long-term partnership.

You’ll serve as both strategist and operator—owning account plans, driving delivery, and ensuring seamless collaboration across engineering, operations, and client stakeholders. The ultimate goal: deliver measurable, repeatable value in support of U.S. national security AI/ML objectives.

Key Responsibilities

• Manage customer relationships from senior executives to technical end users, ensuring alignment and mission impact

• Lead onboarding and implementation, overseeing operational success and ensuring projects deliver against objectives

• Drive cross-functional collaboration with internal teams to deliver cutting-edge AI/ML solutions and resolve technical issues

• Identify risks and preempt challenges, maintaining long-term customer satisfaction and contract health

• Develop scalable frameworks that make customer success repeatable across the organization

• Partner with client teams to understand operational and technical pain points, advocating for improvements with internal engineering resources

• Engage directly with customer technical teams, providing hands-on support for AI/ML deployment, troubleshooting, and user adoption

Qualifications

Required:

• Active Top Secret security clearance

• Minimum 5 years of professional experience, including customer-facing roles in technical program management, government services, or professional engagement management

• Solid understanding of machine learning operations (MLOps) and strong aptitude to master generative AIworkflows

• Demonstrated success managing multi-stakeholder relationships and complex technical programs

• Proven track record of analytics-driven problem solving and structured project execution

• Excellent written and verbal communication skills

• Collaborative, cross-functional work style with strong initiative and follow-through

• Willingness to travel up to 25%

Preferred:

• Experience in defense technology, AI companies, or dual-use innovation environments

• Proficiency in Python, SQL, or similar programming languages

• Deep understanding of ML operations for generative AI workflows

• Background in modeling, simulation, or wargaming

• Prior experience supporting or delivering technology to U.S. government or defense customers

Compensation & Benefits

• Base Salary Range (Washington, DC): $178,000 – $223,000 USD

• Equity participation for eligible roles

• Comprehensive health, dental, and vision insurance

• Retirement plan and learning & development stipend

• Generous PTO and parental leave

• Additional benefits such as commuter support or remote work flexibility

Who You Are

You are a mission-driven professional who thrives in high-impact, fast-moving environments. You combine a deep understanding of national security operations with technical acumen and customer empathy. You are proactive, organized, and driven by a commitment to deliver AI solutions that enhance the safety, readiness, and resilience of the nation.