Senior Implementation Manager

Senior Implementation Manager

Who we are:

At Sixfold, we're revolutionizing the insurance industry with groundbreaking AI that handles complex analysis while empowering underwriters to focus on strategic decision-making. Our AI engine doesn't just process data – it's the first of its kind to crack the code on insurance's most challenging problems, from instant risk assessment to loss pattern recognition. We've solved the notorious "front-door problem" that's plagued carriers for decades, giving them the power to instantly evaluate, prioritize submissions, and capture the best opportunities.

Why we’re excited about this space:

Insurance isn't just another industry – it's the backbone that protects everything from your local coffee shop to billion-dollar shipping fleets, and we're revolutionizing it with AI. Our team brings together battle-tested founders and operators who've scaled both insurtech innovations and enterprise solutions, and we're united by one mission: transforming how risk is evaluated.

That means you have an unprecedented opportunity to shape underwriting in a $7 trillion industry while doing the most important work of your career.

What you’ll do: 

As an early member of the Sixfold Customer Success team, you will have the opportunity to shape the foundation and drive the growth of our customer relationships.

• Manage a portfolio of customer accounts focusing on large and high growth opportunity accounts
• Lead customer onboarding projects,  identifying customer needs, potential challenges, and key project timelines; ensuring they realize the value of the product
• Get hands-on in the product; learning Sixfold best practices to guide customers through their initial onboarding and helping them meet their ongoing needs as a trusted advisor
• Conduct business reviews to share insights, track KPIs, and drive strategic conversations
• Proactively monitor customer adoption and usage metrics, addressing risks or opportunities
• Collaborate with Sales on opportunities, ensuring a seamless process for cross-department adoption, retention and expansion
• Gather and relay customer feedback to internal teams, advocating for product enhancements and new features that align with client needs and market trends.
• Develop and implement standard methodologies, processes, and tools to define and improve Sixfold’s customer journey

Who you are:

• Passionate about the customer experience: You thrive on speaking to customers daily and engaging them to grow the value they realize from the product. You’re interested in championing the customer journey by proactively identifying pain points and opportunities for enhancement, ensuring a positive experience at every touchpoint.
• Thoughtful problem-solving: You’re eager to dive head first into new challenges, often problem solving alongside customers, and can proactively identify potential risks to a customer’s success. 
• Empathetic communication: You communicate in a compassionate manner, both with customers -  actively listening to their concerns and providing clear, timely, and effective responses that foster trust and satisfaction - and internally to productively communicate customer needs with the team.

Qualifications:

• 5+ years of experience in a Customer Success, Account Management, Implementation Management or similar customer-focused role
• Experience working in a SaaS organization with Enterprise customers, ideally on a Data-oriented Product
• Knowledge & curiosity about industry-specific use cases for generative AI
• Nice to have but not required: Familiarity with technical concepts such as REST API’s
• Strong written & verbal communication skills

Additional Information:

• Expected full-time salary range between $155,000 to $195,000 + equity + benefits.
• Advertised and actual salary ranges may differ by geographic area, work experience, education, and/or skill level.

Our Commitment:

We foster an environment that welcomes professionals with a diversity of backgrounds and ideas. We value passionate professionals who bring creativity, determination, and a commitment to our mission. At Sixfold, every team member plays a crucial role, with opportunities to make meaningful and visible contributions to our success.

We believe in empowering our employees through continuous growth, learning, and a proactive problem-solving approach. Our comprehensive compensation package includes competitive salaries, equity opportunities, and robust benefits, all within a supportive and inclusive workplace culture. If you're driven to make a significant impact alongside exceptional colleagues, we want to hear from you.

We are committed to accessibility and provide reasonable accommodations for qualified individuals with disabilities and disabled veterans throughout our recruitment process.If you have any difficulty using our online system and you need accommodation due to a disability, please reach out to us directly at (646) 847-8824.

Sixfold does not accept unsolicited agency resumes and is not responsible for any fees related to unsolicited resumes.