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Director of Business Operations and Analytics (Hybrid / Boston, MA)

Boston, MA

FULL-TIME / Hybrid in Boston

Ideal start timeline: ASAP

Skedda is a software platform offering two market-leading products to two distinct customer segments, and serving over 15,000 customers and 3 million users across the globe. 

Our Skedda workplace management platform serves over 3,000 corporate and higher education customers and is a key player in enabling the future of work, helping businesses design meaningful, seamless, fully-integrated employee experiences in the hybrid workplace. This product includes functionality such as floor plan visualizations, desk and meeting room booking, utilization reports and analytics, as well as integrations with key workplace tools like Microsoft 365 and Google Workspace. Skedda is an annual winner of awards from G2, Capterra, and SoftwareAdvice, including recent designations for "Top Office Product", "Easiest to Use", and "Most Likely to Recommend".

AllBooked by Skedda is a business management platform focused on community-oriented spaces, and serving over 4,000 customers primarily in the athletic facilities, studios, creative spaces, event venues, community centers, and coworking verticals. This product includes functionality such as space booking, scheduling, and administration, pricing and payments, and a robust analytics reporting platform.

Role overview

We're seeking an experienced operations and analytics leader to drive our internal systems strategy, analytics capabilities, and operational excellence. This role will serve as the pivot point between our go-to-market teams, product organization, finance team, and Board, ensuring our business systems and processes scale efficiently while delivering actionable insights and accurate reporting. This role reports directly to the CEO.

Day to Day Responsibilities

Business and revenue operations

    • Lead the Business Operations team, ensuring alignment between sales, marketing, product, and customer success processes
    • Implement processes and systems that optimize lead generation, pipeline management, and revenue forecasting
    • Monitor and refine revenue metrics, ensuring consistent, data-driven decision

Data and analytics

    • Develop and maintain comprehensive analytics and communication frameworks that drive business decisions across departments
    • Build and maintain data governance standards across the organization

Internal technology

    • Own the company's internal technology stack and systems architecture, including implementation, optimization, and integration of core business applications
    • Lead vendor evaluation, selection, and relationship management for business systems

Cross-functional leadership and collaboration

    • Partner with department heads to identify operational inefficiencies and data and process gaps, implementing solutions that drive business impact
    • Ensuring proper prioritization of projects and weighing departmental needs in the context of the broader business strategy
    • Collaborate with finance to ensure accurate and timely data flow for board reporting and business planning

About You

  • You're obsessed with operational efficiency and can spot process improvements from a mile away
  • You can translate complex data stories into actionable insights that executives understand
  • You have a natural talent for evaluating and optimizing tech stacks
  • You're energized by cross-functional collaboration and can influence without authority
  • You see data gaps as opportunities and proactively develop solutions to fill them
  • You're methodical in your approach but know when to move fast and iterate
  • You get excited about clean data architecture and well-documented processes
  • You have an innate ability to connect disparate systems and data sources into coherent workflows
  • You’re an expert at understanding business value and prioritizing accordingly
  • You're comfortable being the go-to person for both strategic insights and tactical execution
  • You actively seek feedback to refine your approach and grow in your role
  • You’re proactive, addressing gaps before they become problems and acting with urgency
  • You’re endlessly curious, staying on top of new tools and methods to drive better results

Skills & Experience

  • Deep expertise with modern SaaS business systems (e.g. Hubspot, Intercom, Heap, Pendo/Mixpanel, Gong/Claap)
  • Strong analytical skills with experience in data modeling and business intelligence tools
  • Track record of successfully implementing and optimizing business systems at scale
  • Experience partnering with finance teams on revenue operations and reporting
  • Excellent project management and cross-functional communication skills
  • Experience in a high-growth B2B SaaS company
  • Understanding of sales, marketing, and customer success operations
  • Background in revenue operations or sales operations
  • Experience with data visualization tools and BI platforms
  • Eight plus years of relevant experience in business operations, systems, or analytics roles
  • Three plus years of people management experience

Benefits

  • Competitive salary, benefits package, and paid time off
  • Creative and collaborative work environment
  • Direct exposure to the leadership team across departments
  • Be empowered to leave a significant mark on the company and the customers

About Us

We’re an international team from 14+ countries with a growing presence in Boston. We place a lot of value on collaborating asynchronously across time zones but also understand the benefits of working together in person. Our team has doubled in size in the last year and continues to grow quickly. 

At Skedda, we take feedback from customers seriously and constantly iterate to improve our product. We’re a self-driven, curious, down-to-earth group of people who know how to balance moving quickly while maintaining a high bar for quality. Every team member at Skedda embodies our six core virtues: 

  1. We are a community
  2. Quality is at our core
  3. Take ownership
  4. Create momentum every day
  5. Tackle hard problems
  6. Be curious

We’re growing fast with a lot of new opportunities ahead! To learn more about Skedda, please visit https://www.skedda.com/blog/skedda-mission-vision-virtues.

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