Back to jobs
New

Customer Onboarding Specialist

Remote-US

 

Please note - We’re able to consider candidates located in the following states:  CO, MN, TX, TN, OH, NC, MI, FL, NY, MA, RI, NH.

For the first 2-3 months, this role will cover either 12pm-8pm or 1pm-9pm Eastern Time to address business needs. Candidates should be comfortable working the equivalent hours in their local time zone. After this initial period, the role is expected to shift to our standard business hours of 9am-5pm.

While the Onboarding team is fully remote, we have our beautiful Headquarters near Downtown Crossing in Boston. For those in or near the Boston area, we would welcome you into the office once or twice a week to collaborate with our kind, knowledgeable team members in Sales, Marketing, and Product.

 

Our Company

Skedda is a leading global workplace management platform, serving over 8,000 customers including Toyota, Siemens, Mercedes-Benz, MIT, and Harvard University. The company is a key player in shaping the future of the modern workplace experience with interactive floor plans, desk and meeting room booking, visitor management, rich utilization analytics, and integrations with Slack, Microsoft 365, and Google Workspace. Each year, Skedda wins awards from G2, Capterra, GetApp, and SoftwareAdvice.

We’re looking for a friendly, tech-savvy, enthusiastic implementation specialist to join our growing Onboarding Team.

In this role, you’ll help customers turn their workplace goals into successful Skedda launches. You’ll be a trusted guide throughout the onboarding journey - building strong customer relationships, leading confident product conversations, creating helpful video walkthroughs, solving real scheduling and space-management challenges, and helping teams unlock value from Skedda as quickly as possible. 

You’ll play a key role in creating excellent first impressions for new customers and setting them up for long-term success. 

Your day-to-day will involve:  

  • Leading engaging customer training sessions and product walkthroughs
  • Creating clear, customer-friendly video walkthroughs to explain setup steps, product workflows, and answers to common onboarding questions 
  • Guiding customers through implementation milestones
  • Performing and coordinating key onboarding tasks, such as map uploads and account configuration support
  • Answering customer questions via email and chat with clarity, warmth, and urgency
  • Helping customers solve unique scheduling, space-management, and workplace scenarios
  • Delivering product demonstrations tailored to customer needs
  • Supporting billing-related questions and payment workflows
  • Capturing customer feedback and sharing insights that help shape product development decisions
  • Collaborating with amazing teammates across onboarding, support, product, and customer success to improve the customer experience

For this role, we need you to:

  • Communicate exceptionally well in written and spoken English
  • Bring a friendly, engaging, and professional presence to every customer interaction
  • Be genuinely curious about technology, SaaS products, AI tools, and how modern teams collaborate
  • Have experience working directly with customers or clients
  • Be motivated by helping customers achieve meaningful outcomes
  • Stay organized, detail-oriented, and proactive while managing multiple priorities
  • Bring a strong sense of ownership, urgency, and follow-through
  • Enjoy solving problems, learning quickly, and finding practical ways to move customers forward

Nice to haves:

  • Previous experience in implementation, onboarding, customer support, customer success, or a similar customer-facing SaaS role
  • Experience with tools such as Stripe, Hubspot, or other customer/payment platforms; Google Suite

Benefits

  • Competitive salary, benefits package, and paid time off
  • Creative and collaborative work environment
  • Direct exposure to the leadership team across departments
  • Be empowered to leave a significant mark on the company and the customers

About Us

We’re an international team from 20+ countries with a growing presence in Boston. We place a lot of value on collaborating asynchronously across time zones but also understand the benefits of working together in person. Our team has doubled in size in the last year and continues to grow quickly. 

At Skedda, we take feedback from customers seriously and constantly iterate to improve our product. We’re a self-driven, curious, down-to-earth group of people who know how to balance moving quickly while maintaining a high bar for quality. Every team member at Skedda embodies our six core virtues: 

  1. We are a community
  2. Quality is at our core
  3. Take ownership
  4. Create momentum every day
  5. Tackle hard problems
  6. Be curious

We’re growing fast with a lot of new opportunities ahead! To learn more, please visit https://www.skedda.com/blog/skedda-mission-vision-virtues and https://www.allbooked.com/about.

#LI-Remote

Create a Job Alert

Interested in building your career at Skedda? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Skedda’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.