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Response Services Coordinator

Remote/Philadelphia

How You Will Help:

We’re looking for a mental health professional with a background in delivering behavioral health services. You will provide direct patient services using innovative technology. You will play a primary role in the delivery of response services, as well as the ongoing monitoring and improvement of the response services programming. 

Responsibilities:

  • Make outreach daily via phone, email, and text messaging to patients who need mental health support. 
  • Use the skills of empathy and active listening to establish rapport, engage with and provide brief support to at-risk individuals.  
  • Utilize the Columbia Suicide screening tool and safety planning to assess the risk levels of individuals and provide them with the appropriate level of support to meet their needs. 
  • Assist with maintaining a database of available referrals and resources in order to meet the mental health and community resource needs of patients. 
  • Assisting the development in NeuroFlow digital health content and assigning relevant content  to patients. 
  • Maintain timely documentation of all patient communication and services provided. 
  • Coordinate with NeuroFlow staff, customers and emergency services as needed to maintain patient safety.  
  • Collaborate with customers and teletherapy partners regarding follow up and referral status of patients.  
  • Competently utilize the NeuroFlow platform to communicate with patients, track their progress and maintain proper documentation. 
  • Assist with tracking data and outcomes to improve the quality of our response services. 
  • Assist with program accreditation achievement and maintenance of program standards. 
  • Assist with workflow improvement and development to support program growth. 
  • Participate in weekly supervision. 

About You:

  • You have at least a Bachelor’s degree in psychology, nursing, social work, or related field
  • You have 2+ years of behavioral health experience
  • You are flexible and adaptive to a growing program and improving processes. 
  • You are professional and organized in both written and verbal communication
  • You love to be challenged everyday and thrive in a fast-paced, independent environment
  • You can build rapport easily and provide support virtually with individuals who are experiencing mental health challenges. 
  • You are passionate about using technology and innovation to improve access to behavioral health services

 

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