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Workday Managed Solutions Practice Lead (AMS)

Remote (United States)

Are you interested in joining a first-of-its-kind Workday partner exclusively focused on Workday Skills and the Talent Lifecycle? Do you enjoy empowering organizations to help their people develop and grow? Are you passionate about the future of work, talent intelligence technology, and the Skills paradigm shift? If so, come join the Skill Squad!

The Workday Managed Solutions Practice Lead is a strategic, hands-on team leader responsible for the oversight of Workday Managed Solutions Customers and also a team of Consultants ensuring the delivery of world-class customer experience. You will be tasked with advising our customers on HCM industry standards and leading practices and will play a critical role in ensuring our customers are getting the most out of their Workday investment and services from Skillcentrix. You will be responsible for the successful delivery of workshops with customers to gather, understand, analyze and document business requirements. You will be working closely with our customer’s business teams and our internal delivery teams to drive the scope, definition and delivery of solutions.

The Workday Managed Solutions Practice Lead will also help to further develop our practice and offerings.  

Responsibilities:

Customer Relationship Management:

  • Develop and execute a comprehensive customer engagement strategy that fosters long-term partnerships and drives customer retention and expansion.
  • Cultivate and maintain C-level relationships with key customers, understanding their strategic objectives and anticipating their needs.
  • Develop strategic roadmaps with customer that encompass key HCM operational events and strategic initiatives.
  • Oversee the delivery of exceptional customer service, ensuring customer satisfaction throughout the engagement lifecycle.
  • Proactively identify opportunities to expand existing customer relationships and generate new business opportunities.
  • Monitor customer feedback and implement strategies to continuously improve service delivery and customer satisfaction.
  • Represent the company at industry events and conferences, building and strengthening relationships with potential and existing customers.

Practice Leadership & Execution:

  • Lead and mentor a team of consultants, fostering a culture of high performance, collaboration, and continuous improvement.
  • Establish and maintain best practices for project delivery, ensuring adherence to Workday methodologies.
  • Oversee the planning, execution, and monitoring of Managed Solutions engagements, ensuring on-time and within-budget delivery.
  • Proactively identify and mitigate project risks, escalating issues to senior management as needed.
  • Manage internal cross-functional teams to ensure seamless project execution and resource allocation.
  • Develop and monitor key performance indicators (KPIs) to track project success and team performance.
  • Champion the use of project management tools and technologies to enhance efficiency and collaboration.
  • Ability to grow and expand the practice team while maintaining high quality delivery.

Business Development & Growth:

  • Collaborate with the sales team to develop winning proposals, scope and solution, and create SOW’s.
  • Contribute to the development of pricing strategies that maximize profitability while remaining competitive.
  • Identify and pursue new business opportunities within existing customer accounts and target new customers.
  • Develop offerings and and implement strategies to increase market share and expand the company's customer base.
  • Monitor market trends and competitor activities to identify opportunities for innovation and growth.

Team Leadership & Development:

  • Build, mentor, and develop a high-performing team of delivery professionals.
  • Conduct regular performance reviews and provide constructive feedback to team members.
  • Foster a culture of continuous learning and professional development within the team.
  • Identify and address any skill gaps within the team, providing training and development opportunities.
  • Ensure effective communication and collaboration within the team and across departments.

Qualifications:

  • 5+ years of experience in Workday Consulting, preferably in an AMS/post-production support capacity, with at least 2+ years in a leadership role.
  • Proven expertise in developing innovative and effective ways to deliver on customer needs, with a track record of building and maintaining strong customer relationships.
  • Proven operational track record to promote a healthy business.
  • Active Workday HCM Certification required, multiple certifications desired.
  • Deep understanding of Workday methodology and best practices.
  • Extensive experience in business development and revenue generation.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent problem-solving and decision-making abilities.
  • Experience with HRIS platforms and Microsoft applications.   

 

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Applicants for employment must reside in the United States and must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States

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