Medical Administrative Services Manager

Job Summary:

We are seeking a proactive and experienced Medical Administrative Services Manager to oversee and optimize the administrative and operational functions of our medical business office in Playa Vista. This role will be responsible for leading administrative staff, ensuring efficient workflow, managing resources, maintaining compliance, and contributing to a positive and productive work environment. The Administrative Services Manager will play a key role in implementing best practices, supporting quality assurance initiatives, and driving continuous process improvement.

Responsibilities:

Administrative & Operational Management:

• Oversee and manage all day-to-day administrative operations, ensuring efficiency, accuracy, and compliance.
• Supervise and lead administrative support staff, including training, and performance management.
• Develop and implement administrative policies, procedures, and workflows to optimize efficiency and productivity.
• Serve as a primary point of contact for complex administrative inquiries and issues, providing effective solutions.  
• Manage and maintain office facilities, equipment, and supplies, ensuring a safe and functional work environment.
• Coordinate and manage vendor relationships for administrative services.
• Oversee the maintenance and organization of files, records, and other essential documentation, both physical and electronic, ensuring data integrity and security.
• Manage office budgets and track administrative expenses.

Compliance & Quality Assurance:

• Ensure administrative compliance with relevant healthcare regulations, company policies, and legal requirements.
• Support quality assurance initiatives through the implementation of efficient administrative processes and accurate record-keeping.
• Contribute to the development and implementation of best practices to enhance service delivery and operational efficiency.

Customer Service & Communication:

• Foster a culture of exceptional customer service among administrative staff, ensuring positive interactions with all stakeholders.
• Facilitate clear and effective communication between administrative teams, clinical staff, and external partners.
• Address and resolve administrative concerns from physicians, nursing home staff, and other stakeholders in a timely and professional manner.

Process Improvement & Standardization:

• Identify areas for process improvement within administrative operations and develop and implement solutions.
• Develop, implement, and maintain standardized administrative operating procedures and protocols to ensure efficiency, consistency, and high-quality support.
• Monitor the effectiveness of administrative processes and make necessary adjustments for continuous improvement.
• Ensure meticulous attention to detail in the creation and implementation of administrative procedures.

Qualifications:

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field required; Master's degree preferred.  
• Required to be in office daily in Playa Vista, CA.
• 5+ years of progressive experience in administrative roles, with at least 2 years in a supervisory or management capacity, preferably in a healthcare or related setting.
• Proven track record of successfully managing administrative operations and leading teams.
• Strong understanding of healthcare administrative processes, regulatory requirements, and best practices.
• Excellent organizational, time management, and project management skills.
• Exceptional written and verbal communication, and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant administrative software.  
• Strong problem-solving and decision-making abilities.
• Ability to work effectively under pressure and manage multiple priorities.

Benefits:

• Health, Dental, Vision Insurance
• Generous 401 K plan
• Paid time off
• Life Insurance

Pay:

• 55 k - 70k annually with additional potential bonus based on performance

Great Place to Work® Certified!

Skilled Wound Care is proud to be Certified™ by Great Place to Work® for the 3rd year in a row. The prestigious award is based entirely on what current employees say about their experience working at Skilled Wound Care. This year, 95% of employees said it’s a great place to work – 39%  higher than the average U.S. company.

Skilled Wound Care will ask all candidates to perform pre-employment confidential DiSC testing and appropriate relevant skills testing prior to hiring.

Skilled Wound Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability or genetic information.

 

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