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CRM Manager

HQ

Skin Laundry is revolutionizing the way people of all skin types care for their skin by making cutting-edge laser technology safe, effective, and affordable. Our team of highly trained medical professionals is committed to helping you achieve your most beautiful skin with certified healthcare professionals that are highly trained on skin methods and overseen by a team of Medical Advisers.

Skin Laundry is growing and experiencing success in developing products, opening new locations and creating the ultimate experience for our clients! Our goal is to help everyone feel beautiful in their own skin. We do this by offering treatments that provide real results with no downtime. If you are eager to join an innovative company, want to be a valuable part of a team and brand innovating beauty and skincare, we want to hear from you!

Compensation: $95k-$120k

Location: We will only be accepting applications for those based in (CO,TX,AZ,NV,FL)

Schedule: Due to the nature of projects, employees may need to work on a weekend / holiday basis.

The CRM manager role involves designing and executing CRM strategies to boost customer satisfaction, loyalty, and retention. Key responsibilities include managing customer data collection and segmentation, leading multi-channel CRM campaigns, and analyzing customer behavior to provide actionable insights. The position requires close collaboration with marketing, operations, and product teams to ensure alignment in customer-focused initiatives. Additionally, the role emphasizes personalizing customer experiences and managing loyalty programs to drive long-term retention and maximize customer lifetime value.

This role is right for you if you love the following:

  • Develop and Implement CRM Strategies: Design, implement, and manage CRM strategies to enhance customer satisfaction, loyalty, and retention.
  • Customer Data Management: Oversee the collection, segmentation, and analysis of customer data to improve targeting, engagement, and communication strategies.
  • Campaign Management: Lead the development and execution of CRM marketing campaigns across multiple channels (email, SMS, social media, etc.) to drive customer engagement and sales.
  • Customer Insights and Reporting: Monitor customer behavior, track key performance indicators (KPIs), and provide actionable insights and recommendations for continuous improvement.
  • Collaboration with Other Teams: Work closely with brand marketing, operations and product teams to ensure alignment in customer strategies and seamless execution.
  • Personalization and Customer Experience: Enhance customer experience by implementing personalized communication, offers, and promotions based on customer preferences and data insights.
  • Customer Retention and Loyalty Programs: Develop and manage loyalty programs and initiatives to drive long-term customer retention and increase lifetime value.     

Essential Responsibilities         

Strategy Development & Execution:

  • Develop and implement effective CRM strategies to maximize customer engagement, retention, and lifetime value.
  • Ensure CRM initiatives align with overall business goals and customer needs.

Customer Data Analysis:

  • Collect, analyze, and interpret customer data to drive actionable insights that improve marketing and service strategies.
  • Segment customers based on behavior, preferences, and demographics to create targeted campaigns.

Campaign Management:

  • Design, execute, and optimize multi-channel CRM campaigns (email, SMS, push notifications, etc.) to enhance customer engagement and conversion rates.
  • Continuously test and refine campaigns for improved performance and effectiveness.

CRM Software & Tool Management:

  • Oversee and manage CRM platforms and tools, ensuring their proper functioning and integration with other systems.
  • Leverage CRM technology to automate workflows and personalize communication at scale.

 Additional Duties   

  • Support Field Team with marketing campaign questions or feedback
  • Collaborate cross functionally to support multi-departmental initiatives
  • Collaborate with operations team to ensure promotions are set up and functioning properly
  • Support Creative team in ideation and pulling examples of emails, loyalty, copy, etc.

                                                                                                                                

Education and Experience:

  • 1-2 years of experience in a CRM Management role, with exposure to marketing and creative projects
  • Strong organizational skills
  • Ability to prioritize and communicate effectively
  • Keen attention to detail and adaptability to quick changes
  • Proven track record of successfully managing and executing multiple projects in a dynamic environment
  • Asana, JIRA, or similar project management platform knowledge preferred
  • Experience with a CRM platform
  • Zenoti experience preferred 

Desired skills:

  • Ability to work independently and collaboratively
  • Immediate team player
  • High energy and a passion for a growth-oriented environment
  • Flexible and adaptable

 

Skin Laundry Company Culture Highlights

  • Skin Laundry is ranked in the top 5% of companies for Team Score on Comparably.
  • Skin Laundry is ranked in the top 5% of companies for Leadership on Comparably.
  • Sales Department is ranked in the top 5% of companies for CEO Rating on Comparably.
  • Sales Department is ranked in the top 5% of companies for Executive Team Score on Comparably.

Check us out on Comparably: https://www.comparably.com/companies/skin-laundry

 

Equal Opportunity Employer:

At Skin Laundry, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Skin Laundry believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

 

 

Accommodation Assistance:

Skin Laundry is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact PeopleTeam@SkinLaundry.com

 

 

Employment Agencies:

Skin Laundry will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Skin Laundry, including unsolicited resumes sent to a Skin Laundry mailing address, fax machine or email address, directly to Skin Laundry employees, or to Skin Laundry’s resume database will be considered Skin Laundry property. Skin Laundry will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Skin Laundry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

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