Back to jobs

Head of Online Sales and Customer Success Auto

Chicago, IL - Remote

About Slate

Slate is a new company exploring development in the electric vehicle space.

Who we are looking for:

We seek an enthusiastic, experienced Head of Inside Sales and Customer Success to build and lead our online customer-facing team. This is an exciting opportunity to join a startup company and shape a new team. As the Head of this team, you will develop and implement the sales and customer success processes for the human touchpoints that create a great customer experience and generate revenue. The ideal candidate will deeply understand high-consideration purchasing behavior insights, be passionate about customers and solving problems, be a natural collaborator, a process and team builder, and be hard-wired to continuously improve to meet objectives.

What you get to do:

  • Drive online sales: With a solutions-driven approach, drive the sale of products online, including the vehicle, vehicle accessories, apparel, merchandise, and service parts.
  • ECommerce: Manage the accessories, merchandise, and apparel Ecommerce merchandising to deliver revenue goals.
  • Customer Success: Manage complex customer inquiries, drive timely and effective resolutions, and ensure seamless integration of human touchpoints.
  • Process design and implementation: Develop sales and customer service processes and standard word tracks for the team during direct customer engagement via chat or phone.
  • Collaborate with internal stakeholders: Work closely with the Marketing, Service Operations, and Digital teams to ensure a seamless customer journey for all products through the sales funnel and post-sale support, providing prompt and proactive feedback to improve conversion, quality, and service resolution.
  • Build and lead the team: As the company matures, recruit, train, and manage a high-performing online team of inside sales and customer success associates.
  • Leverage technology: Partner with the digital team to select and leverage technology to solve customer challenges, minimize human interaction, reduce decision friction, and improve the customer experience, resulting in satisfied customers and revenue objectives.

What you bring to the team:

  • 10+ years of experience in online sales or customer service in discretionary consumer goods with a strong preference for experience in direct-to-consumer automotive.
  • Demonstrated success in building a team and processes of inside sales and/or customer success in a scaling organization.
  • Demonstrated experience leveraging Salesforce to drive sales and a desirable customer experience.
  • Demonstrated proficiency in leveraging KPIs, running and evaluating pilots, leading indicators, and Continuous Improvement methodologies in driving sales and customer satisfaction.
  • Experience setting and delivering service-level agreements with customers and internal stakeholders, workflow management, and organizational design for efficiency.
  • An ability to thrive in an ambiguous, entrepreneurial environment and adept at working from a clean sheet without legacy constraints or pre-defined processes.
  • Experience with automobile transactions, including financing, titling, and registration, is a plus.
  • Experience with automobile service resolution is a plus.
  • Resilience – a curious, fast learner who takes ownership of their role.
  • Ambiguity – comfortable with making decisions without full information, learning quickly, and adjusting.
  • Bachelor’s degree in a STEM related field. MBA is preferred but not required.

 

Applicants must be authorized to work for any employer in the U.S. We are unable to financially sponsor or take over sponsorship of an employment Visa for this opportunity currently.

 

We want to work with people that reflect the communities in which we operate:

  • Slate is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.
  • Slate is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recar-talent_acquisition@slate.auto or 813-468-7257.

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Slate’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.