Back to jobs
New

Head of Customer Education Repair & Maintenance

Troy, MI

About Slate

Slate is a new US Electric Vehicle company transforming the battery electric vehicle space.

Slate Head of Customer Education Repair & Maintenance

 

Who we are looking for:

We seek an enthusiastic, experienced Leader of Slate University to build and lead our game-changing approach to open-source content for customers to enhance their ownership experience. This is an exciting opportunity to join a startup company and shape a critical pillar of our go-to-market strategy. As the Lead, you will drive the strategy and ecosystem development for the educational content and delivery for Slate shoppers, customers, technicians, and partners. The ideal candidate will be a builder who deeply understands electric vehicle purchasing behavior insights and barriers to adopting a new EV, is passionate about customers and anticipating their questions and concerns, is a natural collaborator, a process and team builder, and a gritty entrepreneur who makes things happen.

 

What you get to do:

  • Strategic Planning and Vision: Develop and implement a strategic plan for Slate University, aligning with the company’s goals and objectives.
  • Content Development and Management: Oversee the creation, curation, and maintenance of high-quality video content covering all aspects of the Slate customer journey. Collaborate with subject matter experts to ensure accuracy and relevance of the content.
  • Project Management: Lead the project from inception to completion, ensuring timely delivery of all components. Coordinate with cross-functional teams, including marketing, accessories, inside sales, customer success, service operations and digital to deeply integrate Slate University into the overall customer experience.
  • Customer Engagement and Support: Ensure user-friendly interfaces and navigation for the online library. Gather and analyze customer feedback to continuously improve the content and user experience. Develop support materials and resources to assist customers in utilizing Slate University effectively.
  • Training and Development: Train internal teams and stakeholders on the use and benefits of Slate University. Create training programs and materials for stakeholders to maximize their understanding and use of the video content.
  • Marketing: Collaborate with the marketing team to promote Slate University to potential and existing customers. Drive marketing strategies and campaigns to increase awareness and usage of the platform.
  • Performance Monitoring and Reporting: Track and analyze key performance indicators (KPIs) to measure the success and impact of Slate University. On occasion, prepare regular reports and presentations highlighting progress, achievements, challenges, and areas for improvement.
  • Innovation and Continuous Improvement: Stay updated with industry trends and best practices in online education and electric vehicle adoption. Identify opportunities for innovation and enhancement of the platform to keep it relevant and valuable.
  • Compliance and Quality Assurance: Ensure all content complies with industry regulations and company policies. Implement quality assurance processes to maintain high standards of content delivery.

 

What you bring to the team:

  • 15+ years of experience in customer service in discretionary consumer goods with a strong preference for experience in direct-to-consumer automotive.
  • Demonstrated success in understanding and anticipating customer questions and problems, particularly for a new Electric Vehicle.
  • An ability to thrive in an ambiguous, entrepreneurial environment and adept at working from a clean sheet without legacy constraints or pre-defined processes.
  • Demonstrated success building a program and team from scratch.
  • A deep passion for educating customers and partners in all aspects of electric vehicle ownership and creating solutions that increase customer satisfaction.
  • Experience with digital tools in the service of customer satisfaction and education including an understanding of video production and editing.
  • Experience with the barriers to electric vehicle adoption and developing creative solutions to overcome those barriers.
  • Resilience – a curious, fast learner, who takes ownership of their role, with the ability to identify and resolve issues quickly and effectively.
  • Ambiguity – comfortable with making decisions without full information, learning quickly, and adjusting.
  • A bachelor’s degree in a STEM-related field is preferred but not required. In lieu of a bachelor's degree, 20+ years of work experience in multiple functions and work environments resulting in increased levels of responsibility and impact is required.

#LI-EH1

Base Salary: US National- $141,364.5000 - $188,486.0000 

We want to work with people that reflect the communities in which we operate:

Slate is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.

Slate is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at ta@slate.auto or you may call us at 617.909.6275

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Slate’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.