Back to jobs

Help Desk Manager

Troy, MI

ABOUT Slate
Slate is a new US company that is exploring development in the electric vehicle space.

Who we are looking for
We are looking for a forward-thinking Help Desk Manager who thrives in a fast-paced startup environment. The ideal candidate will possess a blend of technical expertise and leadership skills, with a proven track record in managing IT support services. You should be adept at overseeing onboarding processes, equipment management, and continuous improvement of services. Your organizational skills will be key in managing desktop equipment, conference room setups, and new process documentation. If you are a collaborative team player who is eager to take on new challenges and contribute to the success of our startup, we would love to hear from you.

Applicants must be authorized to work for any employer in the U.S.  We are unable to financially sponsor or take over sponsorship of an employment Visa for this opportunity currently.

What you get to do

  • Onboarding and Termination Activities: Oversee the onboarding process for new employees, ensuring they have the necessary equipment and access to systems.
  • Asset Management: Manage the inventory, deployment, and maintenance of all IT equipment, including desktops, laptops, and peripherals.
  • Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure the effectiveness of the helpdesk operations.
  • Continuous Improvement of Services: Identify opportunities for improving IT support services and implement best practices to enhance efficiency and user satisfaction.
  • Incident Management: Develop and implement incident response plans to address and resolve IT issues promptly.
  • Desktop Equipment: Ensure all desktop equipment is properly configured, maintained, and updated.
  • Conference Room Management: Oversee the setup and maintenance of conference room technology to ensure seamless meetings and presentations.
  • New Process Documentation: Develop and maintain documentation for new IT processes and procedures.
  • Staff Management: Lead and mentor the help desk team, providing guidance and support to ensure high performance and professional growth.
  • Ticket Management: Oversee the ticketing system to ensure timely resolution of IT issues and requests.
  • Microsoft House: Ensure all IT services and support are aligned with Microsoft technologies and best practices.
  • Vendor Management: Coordinate with external vendors for procurement, maintenance, and support of IT equipment and services.
  • User Training: Develop and conduct training sessions for employees on new technologies, software, and IT policies.
  • Security Compliance: Ensure that all IT practices comply with company security policies and industry standards.
  • Budget Management: Manage the IT budget, including forecasting and tracking expenses related to IT support and equipment.

What you bring to the team

  • Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • 5+ years as a Help Desk Manager or similar role, with a focus on IT support and service management including managing Service Desk personnel
  • Strong understanding of IT equipment management, onboarding processes, and continuous improvement methodologies.
  • Excellent organizational and problem-solving skills, with the ability to work in a fast-paced startup environment.
  • Strong communication and interpersonal skills, with an emphasis on teamwork and collaboration.
  • Experience with Microsoft technologies and tools.
  • Ability to develop and maintain comprehensive documentation for IT processes and procedures.

We want to work with people that reflect the communities in which we operate

Slate is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.

Slate is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recar-talent_acquisition@slate.auto or 813-468-7257.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Slate’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.