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QA Manager - Insurance Operations

Tampa

Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology.

At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded!

If you have a deep background in homeowners insurance claims, are driven by the idea that good processes make great outcomes. 

If you believe that Accuracy Is Everything in Claims and that the QA Manager is the safety net, coach, and strategist all in one, this might be the perfect career move for you.

 

Here’s some of the ways that you’ll make an impact in this role:

  • Establish and implement quality assurance policies, procedures and best practices.
  • Determine root causes of errors, deficiencies, and quality issues identified during audits and reviews.
  • Prepare detailed audit reports that outline findings, recommendations, and action plans.
  • Maintain accurate documentation of audit records; prepare and distribute reports summarizing audit results, trends, and areas of concern to relevant stakeholders.
  • Provide information and root cause analysis results for training optimization to address issues and implement corrective actions to prevent recurrence across all areas of Insurance Operations.
  • Develop QA training for staff and vendor partners within the organization.
  • Lead, support, and develop the QA Specialist team, delivering continuous performance feedback and providing opportunities for professional success.
  • Coordinate and lead calibration discussions with staff and leadership.
  • Write procedural manuals.
  • Provide ongoing coaching and feedback to support continuous improvement efforts for understanding quality standards, procedures, and best practices.
  • Make recommendations for the development and implementation of quality improvement strategies.
  • Ensure the quality and integrity of audit processes and documentation.
  • Stay updated on changes in regulations and industry standards.
  • Research industry trends and data, providing details for improvement recommendations.
  • Lead Training & QA department projects, as assigned.
  • Perform other duties, as assigned.

What You’ll Need to Succeed 

Education and Experience

  • Bachelor's degree or an equivalent combination of a High School diploma and pertinent work experience is required.
  • 3+ years of Quality Assurance experience required.
  • 5+ years' Property & Casualty insurance experience required.
  • 2+ years Claims experience
  • 2+ years of leadership experience strongly desired.
  • Industry designations or certifications a plus.

Skills and Competencies:

  • Thorough understanding of property insurance operations and procedures.
  • Strong attention to detail and documentation.
  • Proven ability to analyze and interpret information.
  • Excellent written and verbal communication skills with the ability to interact on a professional level.
  • Demonstrated leadership and managerial skills.
  • Sense of urgency to complete tasks and projects.
  • Ability to define problems, collect and analyze data, establish facts, and draw valid conclusions.
  • Excellent interpersonal skills, capable of professionally interacting with team members across departments.
  • Proven ability to be adaptable and flexible; adjusting to new requirements or unforeseen issues.
  • Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint, and Outlook
  • Ability to excel in a fast-paced environment.
  • Desire to live Slide's Core Values.

What Slide offers to you:

The Slide Vibe - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology!  Slide offers many opportunities to collaborate and innovate across the company and departments, as well as get to know other Sliders. From coffee chats, to clubs, to social events - we plan it, so all Sliders feel included and Enjoy their Journey.

Benefits - Created using Slider feedback, Slide offers a comprehensive and affordable benefits package to cover all aspects of health...Physical, Emotional, Financial, Social and Professional.  A Lifestyle Spending Account is set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you - Health Your Way!

 

2023, 2024 & 2025 BEST PLACE TO WORK - Tampa Bay Business Journal

2024 & 2025 TOP WORKPLACE - Tampa Bay Times (Local) &

2024 TOP WORKPLACE - USA Today (National)

 

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