Back to jobs

QA Manager - Insurance Operations

Tampa

Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology.

At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded!

We are looking for a Quality Assurance Manager who not only has a strong P&C Insurance background but a keen eye for detail, able to identify issues and quickly find solutions. In this position, you will not only help lead a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded!

 

What you will be doing:

  • Establish and implement quality assurance policies, procedures and best practices.
  • Determine root causes of errors, deficiencies, and quality issues identified during audits and reviews.
  • Prepare detailed audit reports that outline findings, recommendations, and action plans.
  • Maintain accurate documentation of audit records; prepare and distribute reports summarizing audit results, trends, and areas of concern to relevant stakeholders.
  • Provide information and root cause analysis results for training optimization to address issues and implement corrective actions to prevent recurrence across all areas of Insurance Operations.
  • Develop QA training for staff and vendor partners within the organization.
  • Lead, support, and develop the QA Specialist team, delivering continuous performance feedback and providing opportunities for professional success.
  • Coordinate and lead calibration discussions with staff and leadership.
  • Write procedural manuals.
  • Provide ongoing coaching and feedback to support continuous improvement efforts for understanding quality standards, procedures, and best practices.
  • Make recommendations for the development and implementation of quality improvement strategies.
  • Ensure the quality and integrity of audit processes and documentation.
  • Stay updated on changes in regulations and industry standards.
  • Research industry trends and data, providing details for improvement recommendations.
  • Lead Training & QA department projects, as assigned.
  • Perform other duties, as assigned.

What you have:

Education, Experience, and Licensing:

  • Bachelor's degree or an equivalent combination of a High School diploma and pertinent work experience is required.
  • 5+ years of Quality Assurance experience required.
  • 7+ years' Property & Casualty insurance experience required.
  • 2+ years of leadership experience strongly desired.
  • Industry designations or certifications a plus.

Qualifications/Skills and Competencies:

  • Thorough understanding of property insurance operations and procedures.
  • Strong attention to detail and documentation.
  • Proven ability to analyze and interpret information.
  • Excellent written and verbal communication skills with the ability to interact on a professional level.
  • Demonstrated leadership and managerial skills.
  • Sense of urgency to complete tasks and projects.
  • Ability to define problems, collect and analyze data, establish facts, and draw valid conclusions.
  • Excellent interpersonal skills, capable of professionally interacting with team members across departments.
  • Proven ability to be adaptable and flexible; adjusting to new requirements or unforeseen issues.
  • Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint, and Outlook
  • Ability to excel in a fast-paced environment.
  • Desire to live Slide's Core Values.

What Slide offers to you:

The Slide Vibe - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology!  Slide offers many opportunities to collaborate and innovate across the company and departments, as well as get to know other Sliders. From coffee chats, to clubs, to social events - we plan it, so all Sliders feel included and Enjoy their Journey.

Benefits - Created using Slider feedback, Slide offers a comprehensive and affordable benefits package to cover all aspects of health...Physical, Emotional, Financial, Social and Professional.  A Lifestyle Spending Account is set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you - Health Your Way!

 

2023, 2024 & 2025  BEST PLACE TO WORK  -  Tampa Bay Business Journal

2024 TOP WORKPLACE - Tampa Bay Times (Local)  &   USA Today (National)

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Slide Insurance’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.