
Field Claims Manager
Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology.
At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded!
What you will do in this position:
- Manage daily activities of internal field adjusters to include coaching, development, and goal setting/management.
- Provide leadership to external resources to ensure adherence to policies, procedures, and best practices.
- Ensure superior customer service is delivered to each insured throughout the process of handling and/or disposition of claims, by all field adjusting team members.
- Evaluate claims and rectify policy coverage issues, in excess of internal adjuster authority.
- Conduct open and closed claim reviews to evaluate and document overall operational performance.
- Analysis and utilization of KPI reports to drive operational performance.
- QA approve field reports under direct supervision.
- Delegate settlement authority as necessary based on internal field adjuster skill and experience.
- Facilitate the settling of complex claims and process related paperwork.
- Provide leadership to internal team members and regularly conduct effective and timely structured Performance Feedback sessions.
- Assist in conducting interviews and make staffing recommendations.
- Ensure legal compliance, adherence to claims processes, and timely payments.
- Pursue continued education opportunities to remain abreast of emerging laws or other required changes to insurance-related processes.
- Perform other duties, as assigned.
What you bring to the position:
Education, Experience, and Licensing Requirements
- Bachelor's degree or High School diploma and equivalent relevant work experience required.
- 5+ years of Property and Casualty Homeowners’ Insurance experience, including field adjusting, required.
- 2+ years of experience supervising a team of field adjusters, including setting goals and managing performance.
- 2+ years of experience working directly for an insurance carrier.
- 3+ years’ experience with Florida insurance laws and Florida good faith claims handling required.
- Active Florida 6-20 Resident All Lines Adjuster License required.
- Industry designations or certifications a plus.
Qualifications/Skills and Competencies needed to be successful
- Must have a thorough understanding of insurance-related legal procedures, regulations, and claims processing.
- Strong vendor management and negotiation skills.
- Comprehensive knowledge of property claims practices and legal terminology.
- Demonstrated leadership and managerial skills.
- Proven ability to be adaptable and flexible; able to adjust to new requirements or unforeseen issues.
- Excellent interpersonal skills with a focus on excellent customer service.
- Strong planning and organizational skills.
- Exceptional time management skills and the ability to prioritize tasks and allocate resources efficiently.
- Data-driven, analytical approach necessary.
- Strong written and verbal communication skills with the ability to professionally interact with team members in other departments.
- Working knowledge to interpret and apply laws, rules, regulations, policies and procedures, and department operational guidelines in daily functions.
- Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint and Outlook.
- Superior knowledge of Xactware products
- Excellent estimating skills
- Desire to live Slide’s Core Values.
What Slide offers to you:
The Slide Vibe - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology! Slide offers many opportunities to collaborate and innovate across the company and departments, as well as get to know other Sliders. From coffee chats, to clubs, to social events - we plan it, so all Sliders feel included and Enjoy their Journey.
Benefits - Created using Slider feedback, Slide offers a comprehensive and affordable benefits package to cover all aspects of health...Physical, Emotional, Financial, Social and Professional. A Lifestyle Spending Account is set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you - Health Your Way!
2023, 2024 & 2025 BEST PLACE TO WORK - Tampa Bay Business Journal
2024 & 2025 TOP WORKPLACE - Tampa Bay Times (Local) &
2024 TOP WORKPLACE - USA Today (National)
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