Policy Services Supervisor - Contact Center

Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology.

At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded!

What you will be doing:

• Monitor individual and team performance, providing ongoing feedback and coaching to drive continuously improve results. 
• Manage representative preparedness, availability, and overall productivity. 
• Support team with complex task assignments and escalated issues. 
• Collaborate with Leadership to identify and implement process improvement opportunities.   
• Oversee schedules and timesheets, ensuring schedule adherence and accurate time reporting. 
• Track calls, monitor abandonment rates, and ensure representative accountability. 
• Ensure compliance and accuracy of data entry and policy structure. 
• Regularly review Interaction Analytics data to identify process breakdowns and operational efficiency opportunities in Representative calls and address as needed. 
• Report on team performance, key metrics, and outcomes. 
• Oversee onboarding, training, and development of new and existing employees.  
• Foster a work environment that promotes ethical behavior, accountability, and alignment with Slide’s core values and policies.   
• Perform other duties, as assigned. 

What you have:

Education, Experience, and Licensing:

• High School diploma required.
• Minimum 3 years of team lead or supervisory experience in a high-volume contact or call center environment.
• Minimum 2 years of experience P&C (Property & Casualty) insurance
• Active 20-44 license required. 

Qualifications/Skills and Competencies:

• Strong ability to lead, motivate, and support a team of policy services representatives. 
• Demonstrated adaptability and flexibility in responding to changing requirements and or unexpected challenges.  
• Proven success in fast-paced, dynamic work environments.  
• Exceptional organizational and time management skills, with the ability to plan and prioritize effectively.  
• Excellent interpersonal skills and the ability to collaborate professionally across departments.  
• Proficient in Microsoft 365 applications, including Teams, SharePoint, Word, Excel, PowerPoint, and Outlook. 
•  Strong mathematical and analytical skills.   
• Desire to live Slide’s Core Values. 

What Slide offers to you:

The Slide Vibe - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology!  Slide offers many opportunities to collaborate and innovate across the company and departments, as well as get to know other Sliders. From coffee chats, to clubs, to social events - we plan it, so all Sliders feel included and Enjoy their Journey.

Benefits - Created using Slider feedback, Slide offers a comprehensive and affordable benefits package to cover all aspects of health...Physical, Emotional, Financial, Social and Professional.  A Lifestyle Spending Account is set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you - Health Your Way!

2023, 2024 & 2025 BEST PLACE TO WORK - Tampa Bay Business Journal

2024 & 2025 TOP WORKPLACE - Tampa Bay Times (Local) &

2024 TOP WORKPLACE - USA Today (National)