Contact Center Team Lead - Homeowners Insurance

Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology.

At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded!

 

• Serve as the primary escalation point for customer issues unresolved by representatives. 
• Function as liaison between contact center and other departments to address technical challenges. 

• Resolve complex or high-priority issues promptly, balancing customer satisfaction and compliance to company policies. 

• Assist in tracking and monitoring team performance metrics, including response times and resolutions rates. 

• Coordinate and oversee break and lunch schedules for the representatives. 

• Provide subject matter expertise to support and guide representatives. 

• Assist in onboarding and training new employees, ensuring they understand company policies, systems, and customer service best practices. 

• Identify and recommend process improvement opportunities within departmental call flows. 

• Respond promptly to customer inquiries to ensure timely and effective service. 

• Perform other duties as assigned. 

• Bachelor's degree or High school diploma and equivalent experience required.
• 3 + years of experience in a Contact or Call Center environment required.
• 20-44 license required
• Homeowners experience preferred

• Capability to guide and inspire a team of customer service representatives
• Strong facilitation, communication, and interpersonal skills.
• Proven ability to be adaptable and flexible; able to adjust to new requirements or unforeseen issues.
• Demonstrated strong organizational skills.
• Strong interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to work independently and prioritize effectively.
• Ability to think critically and objectively.
• Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint, and Outlook.
• Desire to live Slide's Core Values.

 

What Slide offers to you:

The Slide Vibe - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology!  Slide offers many opportunities to collaborate and innovate across the company and departments, as well as get to know other Sliders. From coffee chats, to clubs, to social events - we plan it, so all Sliders feel included and Enjoy their Journey.

Benefits - Created using Slider feedback, Slide offers a comprehensive and affordable benefits package to cover all aspects of health...Physical, Emotional, Financial, Social and Professional.  A Lifestyle Spending Account is set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you - Health Your Way!

 

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