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Service Key Account Manager
At SMA America, we believe in Energy that Changes. Since 1981, SMA has been developing innovative solar technology with a purpose -- making the installation, operation, and maintenance of photovoltaic power plants simpler, more reliable, safer and more cost effective. In the meantime, we’ve also been collecting awards as a great place to work, providing growth opportunities to our employees, and challenging conventional thought.
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The Service Key Account Manager is responsible for comprehensive management of key customer accounts. Duties include monitoring, coordinating, and facilitating service activities for one or more of the company’s top customers. The Service Key Account Manager is also responsible for maintaining excellent customer service activities in meetings, on calls, emails, and while in the field at customer sites. |
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PRIMARY DUTIES / RESPONSIBILITIES |
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Analyzes data and tracks specific customer field activities while providing support by gathering the necessary departments within SMA to support the customer. |
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Develops a thorough understanding of the customer’s service strategy, priorities, organization, and methodologies. |
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Establishes and fosters key account service partnerships through building trust, transparency, and cooperation. |
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Develops strong relationships with colleagues and solid communication structures at all relevant levels within the organization, including engineering, purchasing, sales, project management, and senior management. |
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Actively monitors service performance, drives interaction with SMA global key account managers and other relevant activities of an account, reports relevant aspects, and facilitates involvement when appropriate. |
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Assists in drafting the service portion of framework agreements for key customer accounts, focusing on global consistency and regional needs. |
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Creates annual service plans based on the service strategy. |
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Drives SMA DE R&D resourcing focus to achieve breakthrough improvements in quality and uptime based on key account needs. |
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Implements and improves processes as needed. |
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Other duties as may be required or assigned. |
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REQUIRED TRAINING (TYPE / DURATION / FIELD / ADDITIONAL TRAINING) |
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A bachelor’s degree in engineering or a related technical field is preferred. |
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REQUIRED RELEVANT PROFESSIONAL EXPERIENCE (TYPE / DURATION) |
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At least 5 years of experience in electrical, electronic and/or network communications are strongly preferred. |
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Prior experience in the solar energy industry is strongly preferred. |
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Proven track record managing key customer accounts is required. |
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Strong organizational and communication skills are required. |
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Excellent presentation and negotiation skills are required. |
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OTHER SPECIALIZED SKILLS |
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Solid knowledge of service principles and key account management are required. Strong background in Electrical Engineering systems. Understanding of AC and DC Theory. Understanding of Electromagnetism. Knowledge of solar and/or alternative energy markets is preferred. Knowledge of National Electric Code is preferred. Proficiency in the English language, both written and verbal, is required. German and/or Spanish language skills would be a plus. A valid driver’s license and an acceptable driving record are required. This position may require up to 25% domestic and international travel. |
Our EEO Policy
We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one’s race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran’s status, sexual orientation, or any other consideration made unlawful by law.
In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application.
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During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA’s staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for future recruitment purposes].
If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the “CCPA”). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information.
If you have any question regarding our privacy policy, please contact us at US_DataPrivacy@sma-america.com
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