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IT Professional - Junior
At SMA America, we believe in Energy that Changes. Since 1981, SMA has been developing innovative solar technology with a purpose -- making the installation, operation, and maintenance of photovoltaic power plants simpler, more reliable, safer and more cost effective. In the meantime, we’ve also been collecting awards as a great place to work, providing growth opportunities to our employees, and challenging conventional thought.
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The IT Professional is responsible for the entire lifecycle of the IT systems and components (software and infrastructure) assigned. |
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Primary duties / responsibilities |
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1st and 2nd level local on-site & regional remote support. Full time onsite support – Not a remote position. |
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Installation and Support of PCs / NBs, phones and mobile devices, installation and maintenance of client. |
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Maintains an inventory of company hardware. |
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Support in implementing IT solutions taking into account IT guidelines, IT specifications, IT methods and processes, IT architecture and securing IT qualification standards. |
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Operate as a local IT Team member, support global IT Strategy and follow global policies, processes and procedures. |
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Responsible for processing all IT service requests through the corporate ticketing system. |
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Documentation of implemented solutions via the KEDB, Knowledge Base and ensuring integration of solutions into SMA DMS |
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Facilitates “Townhalls” and “All Hands” meetings as needed. |
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Works with outside vendors as required. |
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Other duties as may be required or assigned. |
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Required training (type / duration / field / additional training) |
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Good Familiarity with Apple iOS/Google Android & Microsoft Intune ITIL V3 or V4 Foundation certificate is a plus. Familiarity with SAP and Sales Force is a plus. Specialized certificates a plus: A+ & N+ |
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Required relevant professional experience (type / duration) |
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At least 1 year of relevant work experience. |
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Other specialized skills |
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Thorough understanding of Windows systems setup and support techniques is required. Must have a highly developed sense of good customer service and excellent communication skills. Must provide positive interaction with users Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook) is required. Attention to detail and a high level of accuracy are required. Must be able to function as a global team member. Ability to work well in culturally diverse environment. Ability to analyze and solve problems effectively. Proficiency in the English language, both written and verbal, is required. German or Spanish language skills a plus. |
Additional Information:
- Compensation: $27.40 - $33.41 per hour
- Comprehensive benefits including health/dental/vision with $0 premium options, 401k with match, advanced training and education opportunities, etc.
Our EEO Policy
We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one’s race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran’s status, sexual orientation, or any other consideration made unlawful by law.
In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application.
Our Privacy Policy
During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA’s staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for future recruitment purposes].
If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the “CCPA”). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information.
If you have any question regarding our privacy policy, please contact us at US_DataPrivacy@sma-america.com
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