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Service Contract Administrator

Rocklin, California - Hybrid

Why Work at SMA America

At SMA America, we believe in Energy that Changes. Since 1981, we’ve been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems — all while pushing the boundaries of what’s possible in clean energy.

But we’re not just transforming power — we’re empowering people.

We’ve built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt.

Whether you’re a sales expert, service pro, or engineering innovator, if you’re ready to join a purpose-driven team committed to shaping the future of energy — we’d love to meet you.

POSTITION OVERVIEW 

The Service Contract Administrator is responsible for the administration of all contracts in the Large-Scale Service Organization in the United States and Canada. The role is key to ensuring proper management, fulfillment and success of large-scale service contracts and communicating status to senior leadership.

PRIMARY DUTIES / RESPONSIBILITIES 

  • Ensure all service contracts are onboarded and properly entered in SAP and Sales Force.
  • Verify all contract deliverables, including start and end dates, Service Level Agreements, commitments, and metrics are documented in SMA systems.
  • Communicate new contracts and commitments to Large Scale Service Teams, including Field Service Regional Managers, Field Service Commissioning Project Managers, Customer Service & Dispatch, Technical Solutions/ RCC, Training, and Business Analytics Teams.
  • Execute monthly reports on contract fulfillment success rate in coordination with the Business Analytics team. 
  • Maintain database of contract fulfillment.
  • Facilitate regular accountability meetings with Service and Operations/Supply Chain Teams responsible for execution and fulfillment of contract deliverables.
  • Ensure exclusions for performance contracts are entered into calculations monthly.
  • Review and approve invoices for Customer Self-Performance Case.
  • Report contract data and success rate to Senior Leadership Monthly, including any LD/Bonus potential, P&L, and contract risk.
  • Support leadership in negotiating and adjusting contracts.
  • Manage offboarding of expiring contracts.
  • Other duties as may be required or assigned.

REQUIRED QUALIFICATIONS 

  • A bachelor’s degree in business or communications is strongly preferred.
  • Experience managing contract deliverables.
  • Experience conducting executive level reporting.
  • High level of knowledge of PV Plants and systems.

OTHER SPECIALIZED SKILLS 

  • Excellent interpersonal communication skills are required.
  • Excellent verbal and written communication skills are required.
  • Familiarity with SMA systems and field service processes.
  • Experience with SAP, Sales Force and Monday.com software required.
  • Ability to lead groups in response to multiple / changing priorities.
  • Proficiency in the English language, both written and verbal, is required. German and/or
  • Spanish language skills are a plus. 
  • Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is required. 
  • Attention to detail and a high level of accuracy are required.
  • Ability to analyze and solve problems effectively.
  • This position may require infrequent domestic and international travel.

WE OFFER 

  • Salary Range: $66,000 - $75,000 annually, depending on experience and qualifications
  • Comprehensive benefits including health, dental and vision coverage (including $0 premium options)
  • 401(k) plan with company match
  • Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays
  • Opportunities for professional development and training
  • Inclusive, collaborative, and innovative work environment

Our EEO Policy 

We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one’s race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran’s status, sexual orientation, or any other consideration made unlawful by law.

In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application.

Our Privacy Policy

During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA’s staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for future recruitment purposes].

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the “CCPA”). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information.

If you have any question regarding our privacy policy, please contact us at US_DataPrivacy@sma-america.com

 

 

 

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