Technical Writer P3

SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams.

SmartBear is trusted by more than 16 million developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear’s best-loved brands include Swagger, TestComplete, Reflect, QMetry, Zephyr, and more. As stewards of a collaborative open source community, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at www.smartbear.com, or follow us on LinkedIn, X, and Reddit.

At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission.

Technical Writer:

· Explain complex software engineering concepts in simple language.

· Write with the reader in mind for leading testing and API products.

· Integrate use case and functional data into user documentation.

Technical Writers at SmartBear write help deliverables for our broad software product portfolio to ensure high-quality user experience for our customers.

Go to our product page to learn more about the SmartBear product portfolio.

You can even have a free trial to check it out 😊

About this role:

As a Technical Writer Specialist at SmartBear, you will play a key role in helping users understand and adopt our products. You will transform complex technical information into clear, accurate, and user-friendly documentation. Your work will directly enhance the user experience by ensuring content is well-structured, intuitive, and easy to follow.

In this role, you will:

· Write, update, and refine user-facing documentation.

· Collaborate with engineers and other writers as you document new features and plan documentation deliverables.

· Conduct content reviews and ensure timely publication aligned with product release cycles.

· Work with UX designers to maintain clear and consistent UI terminology and interface text.

· Apply information design principles and follow established style guidelines to ensure high-quality, consistent content.

· Improve documentation efficiency by adopting automation, streamlining workflows, and leveraging AI tools to enhance content development and quality.

· Support cross-team activities aimed at strengthening documentation practices and advancing the technical writing discipline.

We are looking for you if you have:

· 4+ years of experience in software technical writing with a proven ability to deliver clear, accurate, and user-focused documentation.

· Strong written and verbal communication skills, with the ability to explain complex concepts in an accessible way.

· An educational background in software engineering, computer science, linguistics, technical communication, or a related field.

· The ability to work independently, manage multiple assignments, and meet deadlines with minimal supervision.

· A solid understanding of the software development lifecycle and how documentation supports product delivery.

· Familiarity with documentation tools and workflows, including authoring platforms, content management systems, and docs-as-code practices.

· Working knowledge of Git, version control workflows, and collaboration practices commonly used in engineering environments.

· Experience using or experimenting with AI-driven tools to support content creation, editing, or workflow optimization.

· Advanced English proficiency (C1 or equivalent), ensuring clarity, accuracy, and consistency in all written content.

Why you should join the SmartBear crew:

· You can grow your career at every level.

· We invest in your success and the spaces where our teams collaborate to work, collaborate, and have fun.

· We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.

· We are guided by a People and Culture organization – an important distinction. We think about our team holistically – the whole person.

· We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know

· Our main goal at SmartBear is to make our technology-driven world a better place.

· SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all our communities.

· SmartBear is headquartered in Somerville, MA, with offices worldwide, including Galway, Ireland; Bath, UK; Wroclaw, Poland; and Bangalore, India.

· We’ve won significant industry (product and company) awards, including the B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator, and BuiltIn Best Places to Work.

SmartBear is an equal employment opportunity employer and encourages success based on our merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status