DevOps Engineer

SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams.

SmartBear is trusted by more than 16 million developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear’s best-loved brands include Swagger, TestComplete, Reflect, QMetry, Zephyr, and more. As stewards of a collaborative open source community, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at www.smartbear.com, or follow us on LinkedIn, X, and Reddit.

At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission.

DevOps Engineer - Test Hub

You'll be joining a globally distributed team with engineers in Bengaluru, Poland, Ireland, and the United States. We're a highly collaborative group at various skill levels — we invest in each other's growth, enjoy solving hard problems together, and don't take ourselves too seriously while doing it. If you want to deepen your technical expertise in cloud-native engineering while working with a team that genuinely values curiosity and good humour, you'll fit right in.

About the Role

We're looking for a hands-on DevOps Engineer with 3–5 years of experience to join a highly collaborative, globally distributed engineering team. You'll own cloud infrastructure automation, CI/CD pipelines, container orchestration, and operational reliability — partnering closely with development and product teams across Bengaluru, Poland, Ireland, and the United States.

Responsibilities

• Design and maintain CI/CD pipelines using GitHub Actions — covering build, test, security scanning, and multi-environment deployments for web applications throughout their full lifecycle.
• Provision and manage scalable, highly available cloud infrastructure on AWS (primary) and Azure using Terraform; architect greenfield environments following IaC best practices.
• Deploy, configure, and operate containerized workloads on Kubernetes using Helm charts; manage cluster lifecycle, namespaces, RBAC, and networking policies.
• Build and maintain Docker images and container registries; enforce image security scanning and vulnerability remediation within the pipeline.
• Develop automation scripts and tooling in Python and Bash to reduce toil, enforce consistency, and support development teams across the organization.
• Instrument applications and infrastructure with observability tooling (metrics, logs, traces) to ensure system health visibility and enable proactive incident detection.
• Lead and participate in incident response — from detection and triage through root-cause analysis and post-incident review — driving continuous reliability improvements.
• Collaborate with Development, Product, and Support teams to build high-availability processes and translate non-functional requirements into operational reality.
• Author clear, maintainable documentation for all systems, runbooks, and processes across internal and external applications.

WHAT WE'RE LOOKING FOR

• 3–5 years of experience in a DevOps, Platform Engineering, or SRE role in a cloud-native environment.
• Hands-on experience with AWS (EC2, ECS/EKS, RDS, S3, IAM, VPC, Route 53, CloudWatch) and a working knowledge of Azure.
• Proficiency with Terraform for infrastructure-as-code; experience structuring reusable modules and managing remote state.
• Strong GitHub Actions experience — writing custom workflows, reusable actions, matrix builds, and environment-gated deployments.
• Solid Kubernetes skills: deployments, services, ingress, config/secrets management, resource limits, HPA, and cluster troubleshooting.
• Experience packaging and deploying applications with Helm; authoring and customizing Helm charts.
• Proficiency with Docker — multi-stage builds, layer optimization, and container security practices.
• Practical scripting in Python and Bash for automation, tooling, and operational tasks.
• Experience with observability platforms (e.g. Datadog, Prometheus/Grafana, CloudWatch, or equivalent) — dashboards, alerting, SLOs/SLIs.
• Demonstrated experience in on-call and incident response — clear triage process, effective communication, and blameless post-mortems.
• Strong command of git, branching strategies, and source-code management workflows.

Nice to Have

• Experience with CloudFormation or Ansible alongside Terraform.
• Familiarity with Rancher for Kubernetes cluster management.
• Experience with SonarQube, Nexus, or similar quality/artefact management tools.
• Exposure to FinOps practices — tagging strategies, cost allocation, and cloud spend optimization.
• Familiarity with service mesh technologies (Istio, Linkerd) or advanced networking patterns

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBear; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

 Did you know:

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland, Ahmedabad and Bangalore India.
• We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and Built-in Best Places to Work.

SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.

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