SBA Business Development Officer Tier 4

Great Place to Work Certified, October 2024 - October 2025 USA

Purpose/Duties:

The Business Development position for the SBA Department at Centrust Bank is responsible for developing centers of influence and referral sources to solicit new business in Chicagoland and Southwestern Wisconsin and Northeastern Indiana markets or within 250 miles of the Northbrook bank location. This position builds market position by locating, developing, defining, negotiating and closing business relationships to produce SBA 7(a) loans.  Additionally, the SBA BDO will provide support, direction, credit information, and loan policies and procedures to ensure the overall quality and commitment to servicing the customers/borrowers of the Bank.

Key Result Areas:

1. Business development with expected SBA 7a loan volume of $15-20 million per year or within 2 years. Ideally in the first year but can ramp up and be at $10-15 million in production by the end of year 1 a production level of $15-20 million at the end of the 2nd year.  Loans would be $500,000 up to $5.0mm.
2. Attend Networking and Association events, identify referral sources (COIs) within market: prepare to tracking system for follow up calls and reporting (complete Pipeline Report weekly)
3. Proper tracking of internal referrals from the Bank team and Loan Officers, communicate/update referral source throughout the process.
4. Performs all functions in accordance with all applicable laws and regulations, including but not limited the Regulations, Credit Policies, Policies & Procedures, the SBA SOP, etc.
5. Has in depth knowledge of the SBA 7a loan programs, products and serves to act as an ambassador of the SBA Department.
6. Ensures confidential, sensitive information and data from all customers, the bank, its customers, potential customers, and its employees is secured and disposed of in accordance with bank policy guidelines established by each business unit.
7. Discusses each loan request with the SBA and Senior Management to determine viability of loan request; Interview applicants and requests specified information for SBA loan application; requests credit reports, establishes eligibility, and other information pertinent to evaluation of loan application; gathers as much information about the loan request and determines whether to submit to Credit Analyst to proceed with the application and approval process; and corresponds with or interviews applicant or creditors to resolve questions regarding application information. Performs site visits and provides photos of collateral, if any.
8. Assists Credit Department and/or Lender Service Provider in collection of documents to complete the application & closing process.
9. Determines which documentation is required in accordance with both loan size and collateral. Responds accurately to the borrower’s/applicant's questions regarding the necessity of required documentation.
10. Forward all documents as appropriate to the back office, to be uploaded for review by any team member associated with the transaction.
11. Maintains communication and relationship throughout the loan process, and annual site inspections.
12. Provides the Deposit Operations area with business customer documentation to assist with opening the new Business Checking/Savings accounts, if required.
13. Contacts prospective borrowers when instructed by the Bank team or Loan Officers to discuss SBA Loan Programs, products/services.
14. Maintains communication with applicants throughout the process.
15. Assists customers and employees with inquiries and information requests and resolves complaints relating to SBA loan products and services offered.
16. Establish and maintain positive working relationships with our customers and our vendors (Merchant Services, Financial Services) to provide information.  Coordinates and participates in department projects as directed by management.
17. Receives general supervision from SBA Division Manager and follows detailed departmental and governmental guidelines and procedures.
18. Attends all required SBA training, webinars, etc. to stay up to date on all product changes
19. Extended hours may be required on occasion to accomplish organizational priorities and goals.
20. Has the ability to work remotely or in the office as necessary.  Minimum office time of 1.5-2 days a week depending on deal volume.

Position Qualifications:

• 5-10 years’ experience in SBA Lending
• Bachelor’s Degree preferably in Finance/Economics
• Microsoft Office Proficient (Outlook, Word, Excel, Powerpoint)
• Must be organized, able to report Leads/Loans/Call Report
• Must have the ability to work independently
• Must have professional verbal communication and writing skills
• Must have professional presentation skills

Opportunities & Benefits We Will Provide:

• Help redefine small business banking
• Competitive salary and equity in a fast-growing start-up
• 100% paid medical, dental, and vision benefits for employees and their domestic partners and dependents
• 100% paid life and disability insurance
• Flexible vacation policy
• 401k plan

More About SmartBiz Bank:

• 60% + of the loans funded by our banks are for women-owned, minority, or veteran businesses
• Great Place to Work Certified, 2022 - 2025
• American Banker's Best Places to Work in Financial Technology in 2017, 2020, 2021, 2022, and 2023
• Rated "excellent" by TrustPilot review website
• The company has raised $47 million in venture funding. Investors include Venrock, Investor Growth Capital, and First Round Capital.