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Accounts Receivable Representative

Hackensack, New Jersey or Dallas, Texas

Job Summary

The AR Representative is responsible for researching, resolving, and assisting with timely follow-up and collections for our clients’ accounts receivables.

Supervisory Responsibilities

This position has no direct supervisory responsibilities.

Duties/Responsibilities

  • Process transactions assigned as per the defined standard operating procedure.
  • Review aged accounts, follow up and appeal unpaid and/or incorrectly paid or denied accounts.
  • Meet or exceed the production and assigned quotas daily and quality accuracy targets/goals assigned.
  • Plan, prioritize, organize, and complete work to meet established objectives.
  • Ensure compliance with company policies, standards, and procedures.
  • Answer questions and resolve issues for consumers and clients in a timely and accurate manner.
  • Review and address all correspondence and emails promptly.
  • Escalate process-related issues to the supervisor/manager accordingly.
  • Perform other related duties as assigned.

Required Skills/Abilities

  • Typing skills and accuracy in keying data required.
  • Strong analytical skills, including the ability to identify inaccurate or incomplete data.
  • Strong logical reasoning skills to identify and correct process errors.
  • Extensive knowledge of medical terminology with the ability to correctly read and assess medical documents.
  • Basic cognitive skills including language, math, and reasoning ability.
  • Solid interpersonal skills with the ability to work with people from diverse backgrounds (both non-technical and highly technical users).
  • Demonstrated ability to build and maintain internal and external business relationships.
  • Decision-Making Skills: Ability to arrive at appropriate decisions after evaluating multiple options.
  • Excellent verbal and written communication skills and strong listening ability, including communicating with customers when needed.
  • Exceptional problem-solving skills with the ability to review problems, determine root causes, and identify paths to resolution.
  • Strong attention to detail to manage complex claims.
  • Ability to work effectively in a changing environment and contribute innovative ideas.
  • Excellent time management and organizational skills while balancing multiple priorities.
  • Self-starter able to independently drive work.

Education and Experience

  • 1 year of experience in follow-up of healthcare claims.
  • High school diploma or equivalent.

Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer.

Hourly Pay Rate

$18 - $23 USD

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