New

Product Manager II

Phoenix, Arizona

Who We Are

SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry’s only end-to-end platform designed for the rental housing industry. By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences. Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter.

Job Description

As a SmartRent Product Manager, you will be involved in every aspect of the product development lifecycle, from formulating the next innovative idea to working directly with end users, designers, engineers and stakeholders to implement key feature enhancements. You will be expected to push the boundaries of what’s possible, while sharing our healthy obsession for quality and attention to detail. You will lead the ideation, technical documentation, and launch of product features that provide the best-in-class solutions. You will take a deep dive and learn the core business so you can empathize with our customers and end users to continuously improve the experience.

Responsibilities

  • Drive product development from existing feature enhancements to entirely new epics
  • Collect and translate business requirements into detailed technical documentation containing thorough acceptance criteria
  • Work hands-on with designers to constantly iterate and improve the UI/UX
  • Attend scrums, retrospectives and planning meetings while taking detailed notes with clearly defined action items
  • Participate in agile activities such as backlog grooming, feature prioritization and sprint planning
  • Define and ensure user acceptance and testing criteria is captured and followed throughout the QA
  • Maintain a direct line of communication with power users
  • Work closely with support, operations and sales to understand existing friction points
  • Aggregate feedback from all channels to drive priority
  • Create exciting release notes for internal teams and end users
  • Build and maintain user personas, journey maps and product roadmaps
  • Assist our design team in the creation of product prototypes, wireframes and mockups
  • Maintain internal training tools, user guides and knowledge base articles
  • Communicate effectively with all internal teams and external entities teams to set accurate expectations and proper timelines for product delivery

Required Qualifications

  • Bachelor’s Degree in Computer Science, Engineering, Business or related technical degree
  • 2+ years of experience as a Product Manager, Business Systems Analyst and/or Jr. Product Manager capacity
  • Highly analytical and diligent personality with ability to constantly solve problems and quickly plan out new features
  • Expertise in researching, defining and documenting complex business processes
  • Ability to understand customer needs, business goals and competitive pressures with the ability to convert those into technical documents.
  • High aptitude to proactively develop customer relationships by empathizing, understanding, anticipating, and providing solutions to customer needs.
  • Experience defining a product roadmap and prioritizing features based on end user needs
  • Successful track record of collaboration with key stakeholders
  • Excellent communication and presentation skills
  • Proficient with common productivity and collaboration tools
  • Familiarity with JIRA, Confluence, Figma, Sketch, Github, Prototyping
  • Must be passionate about the business with a constant desire to learn more and improve the user experience!

 

 

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We Put Our Employees First

We offer a comprehensive and competitive benefits package designed to support your well-being and future. For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75–100% employer contributions. We also provide flexible and generous PTO (because we know how important work-life balance is), a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services and an employee stock purchase plan to help you invest in your future.

You’ll fit right in if you:

  • Do the hard work and go out of your way to deliver excellence

  • Own outcomes and learn from your mistakes

  • Are a collaborative and supportive team player—win or lose, you lift others up

  • Value authenticity, diverse perspectives, and inclusion in the workplace

  • Have a passion for smart tech and the real estate industry

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