New

Manager, Client Project Management

Phoenix, Arizona

Who We Are

SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry’s only end-to-end platform designed for the rental housing industry. By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences. Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter.

Job Description

As a Manager of Client Project Management at SmartRent, you will lead a team of Client Project Managers (CPMs) responsible for driving successful project implementations. Your role is crucial in guiding  and developing your team to delivering exceptional client experiences and ensuring the successful implementation of our products and services and flexibility adjusting processes. Your responsibilities will encompass team management, client relations, quality assurance, knowledge sharing, and process improvement. Your strategic vision will be key in planning project rollouts from a higher vantage point while coaching your team to execute operational tasks effectively at the ground level.

Responsibilities

  • Lead, mentor, and develop a team of Client Project Managers, creating a collaborative environment focused on professional growth, consistent execution, and delivery of exceptional client experiences.
  • Drive team operations by implementing processes, communicating company and field updates, and managing expenses
  • Optimize and maintain team processes, reports, and KPIs to empower the CPM team to consistently meet strategic goals and project deadlines.
  • Manage team project assignments by reviewing pipeline data and current project workloads to ensure balanced and effective resource allocation.
  • Provide executive oversight for new client implementations, remaining hands-off on daily delivery while actively stepping in to resolve high-risk situations and resolve critical client escalations.
  • Maintain comprehensive product knowledge to effectively onboard the team, deliver training on new features, and translate complex technical knowledge into training and documentation.
  • Effective cross functional communication with other teams to ensure streamlined and efficient delivery of projects and client expectations
  • Set and establish quality standards across all team projects to ensure accurate, consistent, and high quality client deliverables.

Required Qualifications

  • 3+ years of experience in project management or a similar role.
  • 2+ years of leading teams in a project management role 
  • Strong project management and client management skills
  • Proficient with CRM or project management solutions (Salesforce, Jira, and Zendesk preferred).
  • Excellent written and verbal communication/presentation skills.
  • Prior experience leading calls internally and externally.
  • Quick learner, you can pick up new platforms and understand new industries quickly.
  • The ability to inspire, motivate, and lead by example. Demonstrating and coaching the behaviors and attitudes you expect from your team.
  • Showing patience and persistence to help support and guide your team through any unforeseen setbacks.
  • Ability to take initiative and identify areas of improvement for team processes.
  • A dedication to personal and professional growth, both for oneself and for the team. This involves staying current with industry trends, seeking out learning opportunities and encouraging the team to do the same.
  • Empathy and the ability to relate to a customer’s point of view.
  • The capability to identify issues, analyze problems, and develop effective solutions. Help team members overcome obstacles and improve their performance.

Preferred Qualifications

  • 2+ years of Management Experience.
  • Project Management Certification (PMP, CAPM, etc.).
  • Experience in Property Management or Multi-Family housing.
  • Technical understanding of how smart home devices work and how to install them.
  • Hands-on experience with training new customers on software or physical products.

 

#LI-Hybrid

We Put Our Employees First

We offer a comprehensive and competitive benefits package designed to support your well-being and future. For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75–100% employer contributions. We also provide flexible and generous PTO (because we know how important work-life balance is), a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services and an employee stock purchase plan to help you invest in your future.

You’ll fit right in if you:

  • Do the hard work and go out of your way to deliver excellence

  • Own outcomes and learn from your mistakes

  • Are a collaborative and supportive team player—win or lose, you lift others up

  • Value authenticity, diverse perspectives, and inclusion in the workplace

  • Have a passion for smart tech and the real estate industry

Privacy Policy

Create a Job Alert

Interested in building your career at SmartRent? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in SmartRent’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.