Solutions Delivery Consultant

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

Smartsheet is looking for an experienced Solutions Consultant to drive quality, efficiency and customer satisfaction within our Consulting business by assisting customers with designing, building, and implementing Smartsheet solutions to solve their business objectives. For the right candidate, this is a career-defining opportunity to join Smartsheet at a critical moment and have a significant impact.

As a Solutions Consultant, you will work with Smartsheet customers and partners on engagements to convert business requirements into Smartsheet solutions. Within this role, you will be considered the Subject Matter Expert pertaining to advanced Smartsheet functionalities in order to propose solutions for use cases across different industries and business groups.  The right candidate is a strong communicator, is detail-oriented, and is driven by making an impact for our customers.

This full-time position reports to a Manager of Professional Services and is primarily remote, with occasional in-person team meetings at our London, UK office.

You Will: 

• Lead consulting engagements with customers to understand their business challenges and develop solutions leveraging Smartsheet, our partners, and our API
• Serve as the Smartsheet subject matter expert (SME) on Smartsheet product capabilities
• Develop tools, processes and best practices to ensure customers are realising the greatest possible value from Smartsheet
• Expand upon the Smartsheet solution portfolio, demonstrating best practices in design for use cases across a variety of industries and business functions
• Determine solution feasibility and costing in support of our Sales team for new engagements
• Review and validate solution designs produced by other Services team members
• Provide feedback to our Product & Platform Engineering teams that inform additional product and service sales opportunities
• Perform other duties as assigned

You Have: 

• Growth mindset with the desire to work in a collaborative environment to promote and drive superior team performance
• Passion for working with leading-edge, web-based technologies and a desire to deeply understand Smartsheet’s benefits, use cases, and business and technical elements
• Demonstrated ability to succeed in a fast-paced, dynamic and high growth technology environment
• Hands-on working experience in the configuration, customisation, and implementation of SaaS applications
• High level of motivation, self-starter, excellent at follow-up, team-player with the ability to deliver within defined timelines
• Proven ability to drive projects from concept through completion with minimal guidance
• Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end-user personnel in large enterprises
• Bachelor’s degree or equivalent combination of relevant work experience and education
• Willing to travel periodically (up to 40-50%) based on customer and business need
• Legally authorised to work in the U.K. for any employer on an ongoing basis

Perks & Benefits:

• Employer-paid Private Medical and Dental, additional cost for family members
• Lucrative Employee Stock Purchase Program (15% discount)
• Monthly contributions toward your pension
• Monthly stipend to support your work and productivity
• 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks including a counselling membership, salary sacrifice options, commuter discounts, and your own personal Smartsheet account.
• Teleworking options from any registered location in the UK (role specific)

Get to Know Us:

At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, and Japan. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

#LI-Remote