Manager, Partner Operations

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

We are looking for a Manager,Deal Operations to lead one of our deal operations teams. You will have a dual focus on overseeing daily sales operations and looking towards process optimization and improvement. The ideal candidate will be able to think strategically on a process level,execute in the details, and understand the entire quote-to-cash process from start to finish.

You will report to our Director, Revenue Operations Excellence. This is a remote eligible position and you may work remotely from anywhere in the Costa Rica where Smartsheet is registered.

You Will:

• Lead, manage, and develop a team of Partner Operations Specialists who review and provide guidance on all Partner deal types.
• Create, publish, and monitor key performance indicators to capture and manage team effectiveness.
• Drive development of the team and monitor outcomes and achievement levels. 
• Responsible for creating, tracking and editing process documentation.
• Drive teams operational performance within Salesforce CPQ to ensure all orders are processed completely & accurately
• Partner with Sales Leadership & Partner Program stakeholders to provide input and recommendations on non-standard orders based on billing and revenue objectives to minimize deal rejection
• Partner with internal teams (Order Operations, Finance, Legal, Field Systems and Sales teams) and Channel Partners  to improve and implement best practices across the organization in relation to renewals, quote-to-cash and provisioning
• Manage specialized deal escalations and partner with other teams for approval and resolution
• Collaborate with finance operations, billing, and collections to optimize order processing to minimize booking errors
• Support, investigate and resolve all contract/order related issues
• Prepare team schedules and reports for management regarding key metrics
• Partner with sales leadership and Channel Partners to support contract negotiations for EOM, EOQ. and EOY close 

You Have:

• Bachelor's degree preferred or equivalent experience
• Strong knowledge of Channel Partner Ecosystems
• 5+ years of experience in Order Management, Deal Desk, Billing, or Finance Operations
• 2+ years experience in a managerial/supervisory role
• Working knowledge of Saas sales cycles, Renewals and Operations 
• Ability to manage high volume of transactions and escalations with nonstandard terms
• Experience with Salesforce and SalesforceCPQ

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Equity - Restricted Stock Units (RSUs) for eligible roles
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)

Get to Know Us:

At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, and Japan. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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