Customer Success Renewal Manager

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

As Customer Success Renewal Manager, you will support the Customer Success Organisation in driving a portfolio of customer renewals. The ideal Renewal Manager is an experienced professional with a full understanding of the SaaS contracting space. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal experience for our customers. 

This important role will report to our Manager of Customer Success and is based in Australia.

You Will:  

• Serve as an extended member of the Smartsheet account team to bring all assigned contract renewals to a successful conclusion 
• Ensure a positive customer experience throughout all stages of the renewal process 
• Partner with sales, customer success, order management, and senior leadership to accelerate the contract renewal process and create positive outcomes 
• Build and communicate an accurate forecast on upcoming renewals 
• Identify and highlight any renewal risk to your partners and work with all team members to order to develop resolution strategies 
• Evaluate your portfolio to prioritise time to render the most favourable outcomes 
• Highlight opportunities for process improvement 
• Perform other duties as assigned 

You Have

• 4+ years of Sales, Customer Success or Finance experience 
• Negotiation skills with experience driving contracts to completion 
• Experience analysing complex problems, developing recommended solutions, and/or managing risk 
• Familiarity with project management methodologies and the ability to use those in service of managing the renewal cycle
• Motivated by an entrepreneurial mindset and comfortable with ambiguity 
• Experience working with Salesforce and Smartsheet

Get to Know Us:

At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, and Bulgaria. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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