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Manager, Sales Development

Boston, MA, USA

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.

Smartsheet is looking for a dynamic and supportive Manager, Sales Development to lead, coach, and develop a high-performing team of Sales Development Representatives (SDRs). You'll partner with Sales and Marketing to drive qualified pipeline and accelerate revenue growth. Your team will have shared responsibility for servicing inbound demand and executing strategic outbound campaigns, with accountability for both activity metrics and conversion outcomes.

You'll report to the Sr. Director, Sales Development and can be based in our Bellevue, WA office, Boston, MA office, or work remotely from anywhere in the US where Smartsheet is a registered employer.

You Will:

  • Lead with Data & Accountability. Manage team against quota metrics including AQL-to-TQL conversion, TQL-to-SAL progression, and SAO attainment; coach reps on both leading indicators (activity, response times, contact diversity) and lagging indicators (conversion rates, pipeline value)
  • Coach & Develop Emerging Sales Talent. Conduct regular call reviews and 1-on-1 coaching sessions; provide constructive feedback; mentor reps through complex deal scenarios and c-suite engagement; invest in rep retention and career progression
  • Execute Blended Go-to-Market Strategy. Oversee inbound lead qualification and response protocols while ensuring the team efficiently executes strategic outbound campaigns with quality contacts and progressive messaging
  • Optimize Team Performance. Manage scheduling, workload distribution, and pipeline velocity; identify gaps in skills or process; implement training programs that drive rep competency and confidence
  • Design Incentive Structures. Develop SPIFFs and compensation plans that balance individual achievement with team collaboration; celebrate wins and maintain healthy competition
  • Own the Tech Stack. Proficiently use Salesforce, BI tools (Tableau), and emerging sales technologies (AI-powered prospecting, video outreach, engagement platforms); drive adoption of new tools and continuously optimize workflows
  • Partner Cross-Functionally. Collaborate with Sales, Marketing, and Customer Success to align on messaging, lead quality, retention metrics, and account-based strategies

You Have:

  • 3+ years sales experience in a SaaS or B2B enterprise environment, ideally as an SDR, Account Executive, or Customer Success professional
  • 1+ years sales management or team leadership experience, with demonstrated success building and scaling high-performing teams
  • Quota ownership mentality. Experience managing to and exceeding revenue or pipeline targets; comfort with data-driven decision making and metrics accountability
  • Coaching excellence. Proven ability to identify rep strengths and development areas; skill in delivering both positive reinforcement and constructive feedback; track record of improving rep performance
  • Blended expertise. Familiarity with both inbound demand generation and outbound prospecting; understanding of lead scoring, qualification frameworks (MEDDIC, SVS, etc.), and pipeline progression
  • Technical aptitude. Proficiency with Salesforce, BI/analytics tools, comfort learning and adopting new technologies (AI tools, automation, engagement platforms)
  • Remote leadership skills. Experience managing and motivating distributed teams; strong communication; ability to build culture and connection in a virtual environment
  • Bachelor's degree or equivalent combination of education and professional experience

Nice to have: 

  • Experience with Account-Based Sales/Marketing (ABM) strategies
  • Exposure to customer retention or expansion metrics
  • Experience using predictive analytics or AI-powered prospecting tools
  • Previous experience hiring, onboarding, and retaining sales development talent

Current US Perks & Benefits:

  • Employer subsidized medical/vision and dental coverage for full-time employees
  • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
  • Monthly stipend to support your work and productivity
  • Flexible Time Away Program, plus Sick Time Off
  • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
  • US employees receive 12 paid holidays per year
  • Up to 24 weeks of Parental Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to Udemy online courses
  • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
  • Teleworking options from any registered location in the U.S. (role specific)

Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.

US Base Salary Pay Range

$90,000 - $112,500 USD

 

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

 

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