Global Operations Center Support Specialist

ROLES AND RESPONSIBILITIES

As a Global Operations Centre (GOC) Support Specialist, your primary responsibility is to support network operations, server hardware and alerts from the data centre facilities. You’ll work ina 24x7 shift-based environment, ensuring timely responses, incident resolution, and adherence to service level agreements (SLAs). Below are some key tasks you can expect to be responsible for:

• Network Monitoring & Operations
  • Manage tier-1 network monitoring round the clock.
  • Monitor the performance and health of data centre, networks, and hardware systems.
  • Identify potential issues and troubleshoot technical problems promptly to minimise downtime.
  • Log, update, and progress tickets to resolution.
  • Collaborate with cross-functional teams to deploy, repair, and maintain data centre infrastructure.
    
    
• Incident Management & Escalation
  • Follow escalation procedures during critical incidents.
  • Act as the point of contact for significant events or technical escalations.
  • Coordinate and supervise data centre maintenance efforts, collaborating with internal and external parties.
    
    
• Documentation & Communication
  • Compile daily monitoring and operational tasks into documents.
  • Ensure compliance with physical security procedures, including visitor management and equipment movement.
  • Maintain access logs and service reports.
  • Track equipment movement in and out of data centres and warehouse facilities.
    
    
• Quality Assurance & Assessment
  • Ensure subcontractors deliver quality services and meet contractual obligations.
  • Conduct routine assessments of data centre infrastructure systems and critical facilities.
  • Perform other duties as assigned by line managers.

 

SKILLS AND EXPERIENCE

• Holds a Diploma or Professional certification in Electrical, Mechanical, Computer Science, Information Technology, or possess equivalent experience.
• Demonstrates a career path marked by continuous personal development with at least two years of experience in data centres or 24x7 critical environment management.
• Able to work shifts, including weekends and public holidays.
• Has a basic understanding and experience with electrical and mechanical systems commonly used in a data centre.
• Proficient in network and server hardware troubleshooting.
• Possesses a working knowledge of physical IT infrastructure components.
• Comfortable working on rotating shifts.
• Have working knowledge and experience with monitoring and ticketing tools.
• Demonstrates good problem-solving and communication skills.
• Proven ability to work effectively under direction.

 

LOCATION

Singapore

 

EMPLOYMENT BASIS

Full-Time

 

At Firmus, we are committed to building a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds who are passionate about creating a more sustainable future through innovative engineering solutions.

Join us in our mission to revolutionise the AI industry through sustainable practices and cutting-edge engineering. Apply now to be part of shaping the future of sustainable AI infrastructure.