SMCP - Sandro, Maje, Claudie Pierlot

Desktop Support Assistant

Location:  SMCP North America Corporate Headquarters - 44 Wall Street, New York, NY

Hourly rate:  $24.00 - $25.00 per hour

Status:  FT - 40.0 Hours

Who We Are

SMCP stands as  prominent global leader in the luxury fashion market, celebrated for its Parisian Chic ready-to-wear and accessories collections. Operating across diverse international hubs, from Shanghai to New York City, our commitment to sustainable growth defines our brand values.   With a portfolio comprising four distinguished global brands—Sandro, Maje, Claudie Pierlot, and Fursac—our influence spans 46 countries and 1683 points of sale worldwide. Initially envisioning dressing Parisians, our brands have evolved to make this dream accessible to everyone. In North America alone, we boast 198 locations, ranging from free-standing lifestyle boutiques to leased concession shop-in-shops and off-price outlets. Complementing our physical presence, our eCommerce websites in the US and Canada extend our reach as we continue to shape the future of Contemporary Luxury Fashion across the globe.

Visit our Global Company website at https://www.smcp.com/en/ to learn more. 

What Sets Us Apart as an Employer in the Global Luxury Fashion Space?

At SMCP, our distinctiveness as an employer in the global luxury fashion sector lies in our unwavering commitment to Corporate Social Responsibility (CSR). Anchored by three pillars—Product, People, and Planet—our CSR strategy is a testament to our dedication to sustainability and Diversity, Equity, Inclusion, and Belonging (DEIB). Our clearly defined core values, instilled from the top down, form the bedrock of our organizational culture. As a certified Happy@Work employer, we prioritize the well-being and satisfaction of our 6500 world-wide passionate entrepreneur team members. Bolstering our appeal as an employer are our strong financial results, marking 2021 as our “comeback” year. Add to this mix our uniquely coveted Parisian chic merchandise collections, and you have an employer that not only sets trends in the fashion world but also cultivates a work environment that fosters innovation, diversity, and success. Here at SMCP, passion meets purpose, and together, we redefine the future of luxury fashion.Top of Form

Position Overview

SMCP is looking for a motivated and enthusiastic entry level Desktop Support Associate to help support the day-to-day operations of end users in the NY office, as well as the HelpDesk service of 160+ of our Stores. This key role works very closely with all members of the Operations team, to ensure optimal service of our IT infrastructure and applications. The ideal candidate will have prior experience supporting multiple end users, setting up hardware, installing software, troubleshooting technical issues, and navigating across multiple solutions and platforms. This role reports to our IT Manager. 

Organizational Structure - Reporting Relationships

• Department Head: Director, I.T.
• Executive Committee: VP, Operations + Tranformation

Essential Duties and Job Responsibilities

• Configure and prepare Windows desktops and laptops, and setup user accounts as per standard procedures.
• Diagnose and resolve technical issues related to desktops, laptops, printers, mobile devices, network configurations, email/productivity suites, end-user operating systems, general software/hardware installation, and a variety of in-house applications.
• Work closely with our HR team to ensure a smooth onboarding process for our New Hires.
• Microsoft Windows environment administration and support.
• Analyze and recommend ways to improve the efficiency of service, creating internal and external documentation/procedures to help improve and maintain the quality and efficiency of service offered.
• Monitor interfaces and applications to ensure maximum availability.
• Relationship management between North American Business Unit and various Group IT teams, assisting in remediation and escalation of issues.
• Supports infrastructure upgrades and improvement plans to meet the changing business needs.
• Serve as L2 support as tickets are escalated from the HelpDesk.
• Ensure the resolution of all company assets are maintained responsibility.

Principal Skills, Knowledge & Abilities Required 

• Basic Windows Administration and PC technician skills.
• Experience in obtaining and analyzing system and business processes, requirements and designing appropriate solutions.
• Able to implement and support multiple applications as well as integration between applications.
• Basic understanding of Active Directory, DNS, DHCP, WI-FI, Audio-Video systems.
• Previous experience with Cloud Services such Office 365 and SharePoint, MDM tools such as AirWatch, as well as remote desktop support tools like Bomgar is a big plus.
• Detailed oriented and strong analytical and problem-solving skills. 
• Ability to multitask and prioritize multiple goals and responsibilities while adhering to strict deadlines.
• Reliable self-starter with the ability to work independently.
• Demonstrate documentation, communication and customer service skills.
• Ability to work in fast paced, dynamic environment, working independently as well as a member of a team.
• Ability to establish and maintain effective working relationships with Store associates, IT team members and HQ end users.
• Prior retail experience (POS, Payment Terminals) is definitely a plus.

What we Offer in Return

• Competitive compensation and benefits package.
• Employer matched 401k program – immediate 100% vesting
• Generous Paid Time Off and company holidays.
• Summer Fridays
• Paid Parental Leave
• MAVEN -Tailored family planning tool
• Hybrid work schedule with 3 days in office and 2 days remote.
• 4 completely remote work weeks
• Generous merchandise discount.
• Ongoing training and professional development.
• Career growth opportunities / internal mobility
• Culture of Engagement starting at the top
• Collaborative, team-work oriented work environment