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Director, Performance Accountability

Remote

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

  • Integrity: Always operate with honesty and transparency so we earn the trust of our clients.
  • Courage: Demonstrate the courage needed to take on a broken industry and continuously improve what we offer to optimize health outcomes.
  • Together: Foster a collaborative and inclusive environment that values teamwork, respect, and open communication, and encourages creativity and diversity of thought.

Job Summary:

SmithRx is seeking a Director of Performance Accountability to join our growing team. In this strategic leadership role, you'll collaborate directly with senior executives and our key clients to ensure that SmithRx is achieving our objective of providing the lowest possible pharmacy costs. 

This individual will be responsible for architecting and executing SmithRx’s strategy for “client reconciliations”, which - as a modern PBM - we refer to as performance accountability.  This will entail collaborating with our Sales, Proposals, Clinical Strategy, Data, Legal, and Account Management teams to synthesize commercial pharmacy data and contractual obligations to tell the story of SmithRx’s performance.  The ideal candidate will have a strong background in PBM performance data and contracting, and possess a strong command of the analytical, conceptual, and interpersonal dimensions of understanding and communicating PBM performance.

What you will do:

  • Work closely with Sales and Proposals teams to craft offers to pharmacy consultants, brokers, and clients which properly reflect SmithRx’s value.
  • Build a “reconciliation playbook” to ensure SmithRx is ahead of all contract performance accountability processes with clients and partners, and clients are satisfied with our outcomes.
  • Work with the Data Analytics team to deeply understand our performance for clients, and build reports to maximally automate the process of performance accountability.
  • Collaborate with the Legal team to ensure that our client agreements appropriately reflect our performance accountability strategy.
  • Collaborate with the Account Management team to ensure that SmithRx performance is communicated to clients on an ongoing basis so that our customers are aware of our value.
  • Work with SmithRx senior leadership to innovate and evolve performance accountability models for SmithRx, and the PBM industry as a whole.
  • Engage pharmacy consultants and brokers to educate the market about SmithRx’s performance accountability strategy and why it optimizes client outcomes.

What you will bring to SmithRx:

  • 10+ years of experience in analytical, business development, or pharmacy strategy roles, including 5+ years experience leading high-performing teams at a PBM. 
  • Startup experience, where you thrived in a fast-paced environment, is a strong plus.
  • Bachelor's degree or equivalent experience, advanced degree or MBA preferred.
  • Excel at both written and oral communication, adeptly presenting SmithRx value proposition and philosophy on performance accountability to audiences including internal leaders, brokers, pharmacy consultants, and employers.

What SmithRx Offers You: 

  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
  • Flexible Spending Benefits 
  • 401(k) Retirement Savings Program 
  • Short-term and long-term disability
  • Discretionary Paid Time Off 
  • 12 Paid Holidays
  • Wellness Benefits
  • Commuter Benefits 
  • Paid Parental Leave benefits
  • Employee Assistance Program (EAP)
  • Well-stocked kitchen in office locations
  • Professional development and training opportunities

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