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Business Operations Director

Lehi, UT; Plano, TX

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

  • Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
  • Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
  • Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

We are seeking a strategic and execution-oriented Director of Business Operations to drive operational excellence across our Customer Success and Member Services organization. This role will partner closely with the SVP of Customer Success, providing leadership and operational rigor to ensure we scale effectively while delivering exceptional service.

The ideal candidate combines strong analytical skills, process design expertise, and a bias for action. You will help design and optimize how we operate, ensuring our teams have the systems, processes, and insights needed to meet ambitious growth and service goals.

This role is based onsite at office in either Lehi, UT or Plano, TX.

What you will do:

  • Partner with the SVP to drive operational strategy, planning, and execution for Customer Success and Member Services.
  • Lead cross-functional initiatives to improve efficiency, scalability, and quality of service delivery.
  • Develop and manage key performance indicators (KPIs), dashboards, and reporting to monitor team performance, service levels, and business outcomes.
  • Support quarterly and annual planning processes, including headcount, capacity modeling, and resource allocation.
  • Identify and drive process improvements, automation opportunities, and best practices across the organization.
  • Act as a thought partner to the SVP and leadership team, providing data-driven insights and recommendations.
  • Coordinate key business rhythms such as weekly business reviews, monthly operating reviews, and team offsites.
  • Manage vendor relationships and support technology/tool selection and implementation to enable operational scale.
  • Lead and mentor a small Business Operations team, as applicable.

What you will bring to SmithRx:

  • 8+ years of experience in Business Operations, Strategy, or Program Management roles, with at least 2+ years in a leadership capacity.
  • Experience supporting Customer Success, Service, or Operations functions, ideally in healthcare, healthtech, or similarly regulated industries.
  • Strong analytical skills with experience managing KPIs, operational dashboards, and business performance reporting.
  • Proven success leading cross-functional initiatives and driving operational change in fast-paced environments.
  • Excellent project management skills with the ability to prioritize and manage multiple initiatives simultaneously.
  • Effective communicator and collaborator, skilled at working across functions and levels of the organization.
  • Comfortable navigating ambiguity and scaling processes in a high-growth environment.
  • Bachelor’s degree required; MBA or relevant graduate degree is a plus.

What SmithRx Offers You: 

  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
  • Flexible Spending Benefits 
  • 401(k) Retirement Savings Program 
  • Short-term and long-term disability
  • Discretionary Paid Time Off 
  • 12 Paid Holidays
  • Wellness Benefits
  • Commuter Benefits 
  • Paid Parental Leave benefits
  • Employee Assistance Program (EAP)
  • Well-stocked kitchen in office locations
  • Professional development and training opportunities

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